To create a pa widget
To create a widget to get the count of the tickets which is not updated from last 4 days which also should exclude the weekends.
Forum Posts
Automated Indicator with Average Aggregate
Hello, I hope you can help me to understand what is the expected behavior about Automated Indicator whose aggregate is Average.My Automated Indicator is configured to show the time series of the average score of CSAT."Value when nil" is set to zero.A...
Scores values getting empty for monthly indicator
Hi All, Anyone can please help me. Scores values getting empty for monthly indicator it is showing values. Only latest three month showing for rest of the month showing empty values. I have data also available for APR, May , June and July but showing...
Resolved! [Performance Analytics] Country Code Breakdown
I want to create a Country code breakdown from the Subject person field of an HR case (subject_person.country_code), but checking in the backend, the Country code field is not a choice field, it is a string field, how can we do Breakdown in this case...
Need to create a report to calculate the difference between RITM opened to computer delivery date
Need to create a report to calculate the difference between RITM and delivery date that is present in task catalog variables in performance analytics in servicenow
Creation of CMDB based KPI - Performance Analytics
We need to find the Asset Management - Accuracy of Asset Management System Data updated and accurate in CMDB on the following criteria -Service Level Requirement - Per the audited sample the assets have accurate CMDB information. Defined as a combin...
How to make breakdown count to percentage
Hi Community I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...
Resolved! Adding a Dependency View to a Dashboard
Can we add a Server Dependency View to a Dashboard?
Resolved! Change Edit button on pop-up
Hello all, We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item. I have attached a screenshot to show wha...
Resolved! Problem with open incidents widgets
Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...
Limitations of Performance Analytics
What will be the limitations of performance analytics?
Manual indicator
How to add value to manual indicator periodically through scripting?
Scripting
How to add new value to indicator through client script on specific interval of time ?
Resolved! System Table storing who dashboards are shared with
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
How to fetch daily indicator scores for past 6 months or more?
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
