Need support

Sarah Bouil
Tera Expert

Hi, I want to create a dashboard with Ticket Type filter and it should be dropdown with Incident, Request etc. I am trying to using through the Platform Analytics. Kindly suggest me on below how to achieve this

SarahBouil_0-1743505392552.png

 

3 REPLIES 3

AndersBGS
Tera Patron
Tera Patron

Hi @Sarah Bouil ,

 

Create the data source based on task table and create the interactive filter based on task type.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

can you please help me to step by step process so that I will implement?

Hi @Sarah Bouil ,

 

Are you familiar with reporting capabilities and how to configure - This should be straight forward. If you're not familiar with how to do it, I would recommend to take the official training through NowLearning to get the understanding. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/