We're trying to show the number of pending approvals weekly by age ranges, a snapshot of what was pending approval on that given date. We have quite a few months that are missing data, and the greater than 2 months range has the same number for several weeks. I'm not sure what I'm missing here. 😞
Widget
Indicator
Indicator Source
Bucket Group
Breakdown
Breakdown Mapping
Hi @alhicks ,
Sorry for the late reply, had some work to be done prior to my respond. If you would like to see if the approval time has improved, you need to look into how long it has taken from requested to approved.
This can be completed by creating a metric definition on the sysapproval_approver table. As you see below I created below in my PDI:
With below script to complete the population:
if (current.state.toLowerCase() === 'approved') {
createMetric();
}
function createMetric() {
var mi = new MetricInstance(definition, current);
var gr = mi.getNewRecord();
gr.field_value = current.state;
var start = new GlideDateTime(current.sys_created_on);
var end = new GlideDateTime(current.sys_updated_on);
gr.start = start;
gr.end = end;
// Calculate duration in milliseconds
var durationMillis = Math.abs(start.getNumericValue() - end.getNumericValue());
// Convert milliseconds to duration string
var durationString = durationToTimeString(durationMillis);
gr.duration = durationString;
gr.calculation_complete = true;
gr.insert();
}
// Function to convert milliseconds to duration string
function durationToTimeString(durationInMillis) {
var seconds = Math.floor(durationInMillis / 1000);
var minutes = Math.floor(seconds / 60);
var hours = Math.floor(minutes / 60);
seconds = seconds % 60;
minutes = minutes % 60;
return pad(hours) + ':' + pad(minutes) + ':' + pad(seconds);
}
// Function to pad single digits with leading zero
function pad(number) {
if (number < 10) {
return '0' + number;
}
return number;
}
This will provide the result:
Please note, for the metric to be populated, you need to go to metrics --> business rule:
Make a copy of the metrics events (see top row):
and just correct the task table to sysapproval_approver for the new business rule:
The reason that you need to do this is, that the metrics event runs on the task table, but the sysapprover_approval is not extended from task table.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
I'm sorry about the delay. I looked at the numbers with my manager and something just doesn't look right. I didn't see a way to filter on requested on this month. I'm not sure if I have something off in this filter or in my breakdown script, anything is possible here I guess. 🤔 And maybe were taking the wrong approach here. Our management is trying to see if the approval times are improving since they've added approval reminders.
Hi @alhicks ,
Sorry for the late reply, had some work to be done prior to my respond. If you would like to see if the approval time has improved, you need to look into how long it has taken from requested to approved.
This can be completed by creating a metric definition on the sysapproval_approver table. As you see below I created below in my PDI:
With below script to complete the population:
if (current.state.toLowerCase() === 'approved') {
createMetric();
}
function createMetric() {
var mi = new MetricInstance(definition, current);
var gr = mi.getNewRecord();
gr.field_value = current.state;
var start = new GlideDateTime(current.sys_created_on);
var end = new GlideDateTime(current.sys_updated_on);
gr.start = start;
gr.end = end;
// Calculate duration in milliseconds
var durationMillis = Math.abs(start.getNumericValue() - end.getNumericValue());
// Convert milliseconds to duration string
var durationString = durationToTimeString(durationMillis);
gr.duration = durationString;
gr.calculation_complete = true;
gr.insert();
}
// Function to convert milliseconds to duration string
function durationToTimeString(durationInMillis) {
var seconds = Math.floor(durationInMillis / 1000);
var minutes = Math.floor(seconds / 60);
var hours = Math.floor(minutes / 60);
seconds = seconds % 60;
minutes = minutes % 60;
return pad(hours) + ':' + pad(minutes) + ':' + pad(seconds);
}
// Function to pad single digits with leading zero
function pad(number) {
if (number < 10) {
return '0' + number;
}
return number;
}
This will provide the result:
Please note, for the metric to be populated, you need to go to metrics --> business rule:
Make a copy of the metrics events (see top row):
and just correct the task table to sysapproval_approver for the new business rule:
The reason that you need to do this is, that the metrics event runs on the task table, but the sysapprover_approval is not extended from task table.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
