Get the count of Incidents which are more than 1 for same CI

Hi, Get the count of Incidents which are more than 1 for same CI How can we fetch this from Reports?   

How to join two tables in a database view, when they do not have any common fields?

Thank you for all your help.We would like to join two tables ( table A and table B) using the Database view function.Both table does not have any common fields.I need to reflect data from both tables in a calendar type report.If there is any way, no ...

Score not matched with show records in Indicator

I have a indicator where are showing the total number of requests and apply some filter conditions in this.But the problem is score does not matched with show records.For Ex: It shows 6789 records but when i clicked on show records it shows different...

Embedded PNG size reduction

Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...

Idea Portal

When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?

Analytics Hub - Cannot select more then one breakdown

I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I ...

Incident duration in PA

I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...

Analytic hub score is different from show records on indicator

Resource Report Dates US to UK

Hello, on the resource report application does anyone know where I would change the start and end date to display in UK format? (dd/mm/yyyy).Pre-checks PA Admin console - Nothing to dictate the date.Default system date - Already set to UK.(Stab in th...

Dashboards

I want delete multiple dashboards using Scripting. Any idea help me.

Issue with distinct count in kb_use

Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...

Element Filter/Interactive filter values doesnt show up for other users

Hi,  I have created a dashboard, created a interactive filter and element filter on the dahsboard. I have added few reports and shared with some users but the filter is not showing any data for other users without admin role. Below is the error. I ha...

Navigate to Service Operations Workspace instead of Native UI

Hello Community,When we click on any graph of the Reports in Performance analytics, it navigates to Native UI.I want it to navigate to Service Operations Workspace.Where should I be configuring it ?Thanks in Advance.Regards,Najmuddin.

Indicator Score showing incorrect value

Hi All,i have an indicator source with following condition:Opened on Today OR Opened before TodayAND"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC" Indicator with following condition:Updated on Today ANDAssignment Gro...