In the 'Performance Analytics Implementation Simulator', I am unable to complete the 'Review Service Owner KPIs' task even though it is simple. I have arranged the widgets as shown in the course. Below are the screenshots.
Hello Team,I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this inform...
I want to generate a report that shows itil role users who have never been assigned to any incidents, problems, change task and requested items. Could someone assist me with how to create a report for this use case?
Hi All, I want to create a indicator in which 0-7 days Open Catalog taks shows monthly count.I want to add this indicators on indicators group where it shows monthly 0-7 Days Open Catalog tasks. Need only indicators/Indicators Source. Thanks in Advan...
I create a Bucket group with 12 buckets and a breakdown with this bucket group. However, in the my widget using this breakdown, it only shows the first 10 of 12 breakdowns. I selected Show breakdown selector and Include elements without data in the...
Hello all,I would like to ask why date filter is not following the pivot table. Here I use Performance Analytics indicators here: Thank you all.
Hi,The score of Number of open requests is showing in pink color. I have set a target of 3000 and color scheme is 3 color traffic light.The direction of automated indicator is to minimize. The score should show in red color if it is more than 3000 bu...
Hello,I want to display the sum of hours of each incident since opened to closed but my score won't appear.
Hi All,We have a similar requirement like the way ServiceNow performance dashboard works. Any inputs on how to know the Graph set and monitorable items dropdown values are configured. Thanks,Utham
Hi, I have an insights button in my performance analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button? Regards,Maharshi
I have created a PA widget and some report widgets that list Assessment results. I need to have my Dashboard filter by Assessments complete by calendar year. I'm unable to get accomplish this for both reports and PA widgets. Anyone have a way to...
Breakdown Pivot Score card - can any one explain how to create PA Pivot Score card - breakdown .I am unable get X Axis fields
Hi All, I have created reports and dashboard in CORE UI in Washington release. Then upgraded PDI to Xanadu version to see if we really do not see reports and dashboard in CORE UI as it will be migrated to data visualization and PA dashboard. Depreca...
Hi All, I have created reports and dashboard in CORE UI in Washington release. Then upgraded PDI to Xanadu version to see if we really do not see reports and dashboard in CORE UI as it will be migrated to data visualization and PA dashboard. Depreca...
Hi team,I would like to understand how PA calculates the data based on daily and historical data collection.Lets say there is a PA report/widget which provides a score (lets say compliance score) of x% based on number of open incidents, breached SLAs...
