Performance analytics metric & threshold

[Anubhav Srivas1]

Hello,

We need to configure metric & threshold for sc_task & incident separately. I'm new to this and not sure how to configure it. I need this to be created only for the highlighted ones.

[AndersBGS]

Hi @Anubhav Srivas1 ,

you need to create several automated indicators for each. One capturing all created / opened this month, one for 1st backlog etc. based on this, you can create a formula indicator to give the percentage on a daily basis which your looking for.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Anubhav Srivas1]

Could you please help me with the screenshot?

[AndersBGS]

Hi @Anubhav Srivas1 ,

If you're not familiar with performance analytics, I would recommend you to go through the official training from ServiceNow to obtain the knowledge. To make screenshots of the setup is a more is not a 5 mins task, hence I will not have the time to show and tell. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders