Hi All, When we create any 'automated breakdown', by default it is visible to all roles. My question is: 1. Is it good practise to limit breakdown to specific roles?2. If yes, I have come up with the conclusion to assign 'PA Viewer' role to breakdow...
Hello Community , Please help how to get the date (Last updated time on the top of the CIO Dashboard main page)Let me know the steps to be followed. Thanks in advance.Siddhant.
Hi All, The requirement is to calculate the duration of RITM state from 'Open' state to 'closed' state using performance analytics. I tried to create Indicator source and containing filter of "created on Today" and "closed on today". But, it did not ...
how do we filter indicators based on the tags. For example. if we tag the incidents as "tag=Project1" then in the job I need to select the open.incidents which has the tag Ptoject1. tagging has been the process in the org. I have to follow the curren...
Hi Team, I want to show report calculating incidents for every month converting into minutes based on impact duration. Please suggest.
Hello We have a dashboard with a report which shows all tickets. We want a interactive filter as a checkbox of each task type so we can select and only see 'Incidents' or 'Requests' on the report. We tried using the normal interactive filter options,...
Hi Team,Is there way to get a list of user who opened a dashboard or report like we have for knowledge? For knowledge, we use kb_use, do we have any way to do this for performance analytics?
Hi, Get the count of Incidents which are more than 1 for same CI How can we fetch this from Reports?
Thank you for all your help.We would like to join two tables ( table A and table B) using the Database view function.Both table does not have any common fields.I need to reflect data from both tables in a calendar type report.If there is any way, no ...
I have a indicator where are showing the total number of requests and apply some filter conditions in this.But the problem is score does not matched with show records.For Ex: It shows 6789 records but when i clicked on show records it shows different...
Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...
When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?
I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I ...
I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...
