Hi all,
I'm trying to build a visualization in Platform Analytics for a specific purpose, I think I'm missing out on a step but would love any insight anyone can offer.
In summary, I've exposed the cost centre field on the assignment group. Every Incident resolved will trigger a survey being sent to the caller with a short set of questions - mainly smiley faces and a couple of binary type ones of Yes or No. What I want to do is present a visualization to each cost centre owner of their survey results on a monthly basis.
On the trigger condition for the survey I have set the Assignment group as Related field 1.
For the visualization, so far I have built using Assessment Instance with a metric type of survey and state of complete, what I'm struggling with is to get it to get the Assignment group from Related field one and allow me to group responses by Cost centre.
Anyone had something similar?
