Forum Posts
KPI: Problem Management - Risk Accepted problems with new incidents
I was wondering if anyone has ever created Performance Analytics/Reporting for Problem Management to get the KPI: Risk Accepted problems with new incidents? If so, how did they achieve this?
Help Needed
Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues, a support staff picks up the ticket and p...
Count Distinct on a Formula Indicator
Hi,I have 3 automated Indicators where I calculate the different review tasks on each of the indicator and I sum all the 3 indicators in a formula indicator. Now I would like to count distinct on the formula indicator. Is there a way I can count dist...
How do I show an SLA achieved percentage of the overall tasks against that SLA?
Hi! Trying to learn more about PA and I've got quite far and surprised myself but I'm now stuck. I've created some indicators against various SLAs and I can show the overall breakdown of achieved vs breached for the SLAs I've queried against. I've ...
How to create a dynamic filter option for department name
Hi, I would like to filter on my Knowlegde Dashboard Authors in the logged-in User's Department. Usually you can use the following oob. script: gs.getUser().getDepartmentID(); Problem: We have Departments with the same Name but different ID's. So tha...
Tasks only showing score
Hi,I'm new to PA and neeed some help please?I've a new indicator for for number of open tasks (i.e. showing all tasks).Now I want to create a visualisation of 3 teams and their stats for a 9am meeting. I've created this using formula indicators as th...
In a Particular group how many members were added in a month or daily
Hi , My requirement is in a particular(XYZ) group how many members were added in a month need to get the count . Need to achieve through Performance analytics Can someone guide on this.
Resolved! Report for stories that carry over from one Sprint to the next
I am looking to create a report that shows when a story has been carried from one Sprint to the next. I would like to know how many sprints any story has been carried over from, and easily show those in a visualization. I have looked through the A...
How can we calculate percentage using Formula Indicator for all the Time Card Category records
Hello All,We need to calculate total number of hours consumed by an user on the basis of the Time Card Categories.And we need to display the percentage on the Dashboard via the calculations mentioned below: Percentage of the individual category = Tot...
Why breakdowns are not created in Indicators?
Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'. Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...
Resolved! Change Success Scores - New Groups
HelloDoes anyone know the default starting score for groups creating changes for the first time?What is the lowest value for a success score?What is the highest? Thanks!
Portal related Dashboard Widget
Hi Team, I have created a Dashboard custom widget, in that i have created two drop down that are parent and child.If we select parent table record, it will show all the tasks related to parent table record then we select child dropdown, it should sho...
Percentage of tickets
Hey I am looking to pull some metrics from an assignment group. I would like to see the percentage of tickets that each engineer picks up from that group. Example - 10 tickets in London unassigned group, If John Smith picks up two of those tickets I ...
Interactive filter not working on dashboard
Hi, I have created a interactive filter, for Software Owner. In the related lists i have added tables and fields, PFB screenshot of interactive filter i created. i have created a report for Software entitlements. The owner is referenced on software...
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