can performance analytics data be transferred to another tool
Can indicator data created from Job Collectors be moved to a reporting tool using integration tools? if so, where is the data stored... can that same table be used in ServiceNow reports?
Forum Posts
line chart displaying the total number incidence that exists in an open state each week
I am looking for a line chart displaying the total number incidence that exists in an open state each week. I assume such a core piece of information this must be an out of the box offering? If it does not does anyone have step by step instructions o...
Resolved! Calculate sum of two fields from two different table
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
While download a report as Excel Business pause duration column values should get as it is on excel.
Hi,We report created on sc_task_sla table. there is a column Business pause duration, while run the report can see the result in Days and hours and minutes. when download as Excel the days are converting into seconds. How to get rport downloaded with...
Passing the interactive filter value to the report conditions in the dashboard
Hello I have this problem.I am creating a dashboard with inflow and outflow incidents reports. The dashboard is supposed to have an option to select the group for which the reports are displayed. So I created an interactive filter that allows to sele...
Calculating Total Sum between two fields in reporting
Hi all - I am running a report on a scoped app table. There are two fields 'Fee type 1' and 'Fee type 2' both contains $$.I need to run a single score report or another report type where the total sum between the two fields are calculated and shown ...
Group Filter in Platform Analytics Workspace
Hi, Do we have any 'Group Filter' thing in Platform Analytics Workspace so that we can categories the dashboards? Thanks
Resolved! Help with NPS Score Indicator/Widget
We're trying to capture our NPS Score either Daily or Monthly, either will work. I've went through this youtube video and it appears to be working for us but my score doesn't look right. The score shows -67 but the number/percentage of 33 showing ...
NPS Score Trend
We're trying to build a monthly Trend Report to capture our NPS (Net Promoter Score). Has anyone had any luck doing this? I've tried the Assessment Net Promoter table and the Metric Result table but cannot come up with a way to capture the score m...
Resolved! Order Guide catalog items dont load in the select options section get stuck at loading.
Hello, We have created an Order Guide with 14 rule-based catalog items when we are trying to select more than 9 catalog items while submitting the form at the select options page the order guide gets stuck with the Loading. Please let us know how we ...
Add custom dashboard in Workspace
Hi All, I have created custom dashboard for SAM, is it possible to add this dashboard in Software Asset Workspace so that users with SAM user role can access this dashboard via workspace instead of sharing the dashboard with users/groups. Any point...
Variable is not displayed in the RITM and SCTASK from.
Variable is not displayed in the RITM and SCTASK from. We have added the variable in both workflow level and catalog ui policies check boxes. I have checked if there is any hidden ui polices also. Please help me on this issue.Thanks in advance. Regar...
Platform Analytics Requirement
Hi All,we want to organize 'Data Visualizations'. We want some type of control regime that allows us to always know who owns the report. Basically, we want to connect reports with departments since users come and go, so that we can identify which dep...
Dashboard breakdown with hierarchical data
I am using a breakdown PA dashboard in my client and he has a very strong requirement. He want some 'filters' that work all over the dashboard (all tabs) and those filters use hierarchical data. Then when in the first filter an element is selected, t...
Resolved! Report on incdent tasks
I am trying to create a report to show all the incidents where it has 2 or more incident tasks with a particular group(have to filter incidents with only 1 incident task with that group).How can we achieve this report. Please let me know
