Hello all, We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item. I have attached a screenshot to show wha...
Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...
ABC
Hi, we currently allocate licenses to Companies within our Platform. Each Company has a license allocation and the usage of the allocation is calculated automatically. I would like to compare the allocation vs usage per Company on a rolling monthly b...
Hello, Is there an example that I may use that can help me create, or modify an OOTB, indicator to collect all stories in a current sprint that has a state "Ready for development" within a specific team? This is what I have so far: The indicator "SA...
HI Team, Thanks in Advance! "I have an inquiry regarding our scoped application's Asynchronous Business Rule (Async BR). Currently, this rule is consistently triggering whenever it matches its specified conditions.The concern arises when a substantia...
I have modified the OOB AI Search Analysis Dashboard in UI builder. Now I want to revert the changes back to original version. How can we do that.
Hi, Is it possible to convert Dynamic content blocks into Interactive filter. We have 3 Dynamic content block with different tables, as it's not possible to combine to one dynamic content block, So thought to combine 3 dynamic content blocks into Int...
What will be the limitations of performance analytics?
How to add value to manual indicator periodically through scripting?
How to add new value to indicator through client script on specific interval of time ?
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
I need help in creating %SLAs fixed in the last month. Can anyone help me in this?
Hi, As per subject, I have a requirement to create Reports and Dashboard based on the below.. - 75% of Level 3 and Level 4 Support Teams Incidents and Requested Items achieving SLA within 2 working days- Resolution rate bf Level 3 and Level 4 Suppo...
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
