Hi Community I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...
What will be the limitations of performance analytics?
How to add value to manual indicator periodically through scripting?
How to add new value to indicator through client script on specific interval of time ?
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
Hello Community, I'm new to Performance Analytics. I created a PA report that will display incidents per day. However, the report is still displaying yesterday's date. I already created Indicator Source and Scheduled Data Collection that runs daily. ...
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Hi, I would like to know about the difference between By month AVG + / By month AVG
Hi All, I am facing an issue in Benchmark Dashboard in my organization PROD instance. Few of the widgets showing zero in the benchmark dashboard. I have checked all the associated PA jobs those are running daily without any errors and when I see thos...
Hi Everyone,Please help me , I have created indicator with the following condition but fetching 0 on score indicator.Indicator with filter conditiongetting blank count of record. I suppose to get 94 in 2023 as expected.same filter I am applying on Ch...
