report is not reflecting to user

pramn
Kilo Sage

2 hours ago - last edited 38m ago

Hi Team , we have 2 users  

one is able to see the report  and another one is not . check there  access both user have same access .

what could be the reason why 2nd user not able to see.

 

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pramn_1-1762874087595.png

 

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NavinAgarwal
Mega Guru

11m ago

Hi @pramn ,

 

Please check if both users are part of the same assignment group. If the other user actually have any tickets assigned to the group as this looks like problem with the source data where there is no data. You can validate in list view if the data exists for both users or not.

 

If you found my response helpful, could you please mark it as ‘Accept as Solution’ and ‘Helpful’? This small action goes a long way in helping other community members find the right answers more easily and supports the community.

 

Regards,
Navin

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