Hide/show interactive filter on the dashboard based on role.
We have a requirement to hide the interactive filter from dashboard for different sets of users using the same dashboard. Any help is appreciated!! Thanks in Advance
Forum Posts
Weekly report from Thursday to Wednesday
I have a requirement for weekly reporting on Security Incidents which were closed from Last Thursday to This Week's Wednesday. I am using Trend but it doesn't seem to be working correctly for week.
How to create a breakdown mapping to map incident Attached knowledge short description?
Hi All,I had a requirement to create a breakdown for incident indicator. I need to have a breakdown that shows the incidents attached knowledge article.short description and knowledge article.CI.I don't to how we can dot walk to incident's attached k...
How can I use and if statement in an indicator (or filter records based on another field)?
Hi... I've set up an indicator source which looks at the Incident SLA table and brings in any records which fit the given criteria including a defined list of assignment groups. However, within one of those assignment groups, I only want the records ...
Resolved! How to create a data collection job that run on end of every month
Hi All, I need to run a job for my indicator that needs to be run on every end of the day of monthHow we can configure this to run on end of month, I have created a job collection Please correct me if I did anything wrong in this. I need to know does...
All records not displaying within PA Widget
I have a PA Widget that collects data on weekly basis (Monday every week). Whenever the job runs and it displays the total records (ex: 33), if I go into Analytics Hub and click on the show records it will display a number less than actual total (ex ...
Assignment Group Maintenance - Responsibilities for AG Staff
Hi All, I have a slight problem with seemingly basic ITSM topic. We are setting a small governance team for one of our clients for group maintenance and health purposes. For now we proposed to establish one group's manager for each department (HR, IT...
Resolved! Catalog Task Management Dashboard
I am hoping someone could help me. I have come across in my PDI a Catalog Task Management dashboard that would suit my clients needs. My struggle is that I am unsure which plugin I have installed to get this dashboard. If anyone could point me in th...
Report on knowledge article attachments to interaction records?
Hi there,Is there an out of the box way to report on knowledge articles attached to interaction records? Looks like this is built out for items tied to the task table, like incidents. Just haven't been able to find anything for interaction records an...
How to create a report to show date difference between the RITM open state to In progress state
Hi all,we need to create a report that show how many days it has been taken for RITM to move from opened STATE to In progress state and in progress state to approval state and then approval state to rejected state we need to show how many days ta...
Performance Analytics - % availability of CI - Outage Table
Reaching out today as we’re currently stuck on trying to create a performance analytic report for our technology leadership. Exactly as it sounds, I want to create a PA report which shows the availability of the CI from the outage table in % format (...
Resolved! Need help with Performance Analytics
I am trying to create a stacked bar chart that shows a count of configuration items over a period of time that looks something like this:From what I understand, this cannot be done with reporting tools and must be done with Performance Analytics.I ha...
Resolved! Performance Analytics (PA) Simulator - Micro Certification
hello,I'm taking the PA Micro Certification Simulator task. how to Install the Performance Analytics - Content Pack - Change Management (Id: com.snc.pa.change).please help to complete this task.
Themeable Colors
Hi All, I created a very simple report on sc_task listing new tasks since 01-JUN-2022, and visualized as a bar time series. The colour I used for the bars was “UI14 Green”. In the Dark Mode Theme, I ran the report and the bar colour that appeared loo...
How to show tickets closed for the past 10 days by a department (not including the current day)
Hello,I am trying to build a report which shows the requested items and incidents closed by a specific department in each of the past 10 days. I am using the "Trend" report type, grouping by "Closed" and Trend by "Closed". Please see the attached ima...
