We need to find the Asset Management - Accuracy of Asset Management System Data updated and accurate in CMDB on the following criteria -Service Level Requirement - Per the audited sample the assets have accurate CMDB information. Defined as a combin...
Hi Community I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...
Can we add a Server Dependency View to a Dashboard?
Hello all, We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item. I have attached a screenshot to show wha...
Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...
What will be the limitations of performance analytics?
How to add value to manual indicator periodically through scripting?
How to add new value to indicator through client script on specific interval of time ?
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
Hello Community, I'm new to Performance Analytics. I created a PA report that will display incidents per day. However, the report is still displaying yesterday's date. I already created Indicator Source and Scheduled Data Collection that runs daily. ...
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
