Report showing weekly created and resolved ticket count in dashboard
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07-25-2023 10:05 AM
Hi Everyone,
I wanted to create a report showing weekly created and resolved ticket count and wants to reflect the same in the dashboard.
Request you to please help me to achieve this requirement.
Thank you
Deepshikha
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07-25-2023 02:14 PM
Hi @dchakrabor12 ,
Is it Incidents that you refer to? If yes, this can be obtained very simple in a single report utilizing additional dataset. Just create a times report based on the incident table where duration by created by week. Then you add an additional dataset where it is just resolved by week. You can read further about adding an additional dataset here: https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/reporting/task/t_AddAnAdditi...
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Anders
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