SLA -report

pramn
Kilo Sage

yesterday

Hi Team 

our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time consumed by each assignment group

Need your guidance to achieve this 

 

Thanks ! 

 

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4 REPLIES 4

AndersBGS
Tera Patron
Tera Patron

yesterday

Hi @pramn ,

 

You should look into the plugin "SLA breakdown by assignment".

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

pramn
Kilo Sage
In response to AndersBGS

18m ago

Is it Present OOB ? what do you mean by Plugin? do we need install any specific  plugin for the same ?

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AndersBGS
Tera Patron
Tera Patron
In response to pramn

17m ago

Hi @pramn ,

 

Yes, there is a plugin I would recommend to install called "sla breakdown by assignment". 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/