Performance Analytics Use cases
Hi all,Could any of you let me where can i get details on actual use cases on Performance Analytics? or even could you please share requirements which you received? Thanks in advance!
Forum Posts
Resolved! How to Change order in the Bar chart report
Is there a way we can change the order of the bar graph which is in the horizontal line (Approval Type)?The correct order would be:Change Management >> Technical >> QA >> CAB >> Review
Task Table - Interactive Filters by Task Type
Hello, I'm trying to learn how to make a filter on my dashboard that has different Task types such as Incident, Catalog Task, Incident Task, Change Request that when an option is selected it will then filter results on variety of widgets/reports that...
Metric to show HR Case assignment group changes isn't capturing last assignment group duration
Is there a way to revise the metric to measure duration of last assignment group? We want to be able to see the duration of each assignment group on the HR Case. Please let me know if you have any other recommendations. Thanks for your help!Bridgett...
Resolved! Incident-related KPIs
Hello community!I'm reading about how to compute the vendor score and I stumble upon its example on this <link>.I have a question for the following KPIs:Number of New IncidentsNumber of Open IncidentsI understand that there is a field called "Directi...
Need to report "KB Article View Count (monthly trend)" using a multi-level pivot table
Our team is looking for a way to report how many hits (aka views) our published KB articles from a specific knowledge base receive on a monthly basis, using a multi-level pivot table to track the metrics. Ideally, this report would display the KB art...
Resolved! Dashboard reports reorder
Hi all,1) How to reorder reports on a single tab based on user preference. I do not find any order configuration to change the position of the report.How to reorder the reports within a single tab?2) I have created a interactive filter as below and a...
How to create dashboard regrading :Mean time to respond - Incidents
Hi Team,How to create a dashboard regarding : Inciden Service DashboardMean time to respond - IncidentsTime seriescalculate the Mean time to respond to incidents where the assignment group is "App Engine Admins " per weekgo back 6 months.calculate th...
OLA Dashboard
Is there any OOB OLA Dashboards? I've got a client who has OLA's based on the catalog task response time and they are looking for some OOB dashboards for their OLA's. I've looked but I can't seem to find any. I appreciate any help/information that...
Urgent! Dashboard performance issue due to reports; way to identify transactions for slow dashboards
Hi All, We have dashboards built for the uses which have multiple reports on it.When user login, these dashboards loads slow and causes performance issue.I have improved some reports conditions which improved the performance issue faced for some of t...
fiscal year Report
Hello,I have defined my fiscal year as running from April 1st to March 31st of the following year. In the properties of my Performance Analytics dashboard, I have also set the "Start of the fiscal year of your company" to be April.However, when I use...
want to report the % of Incidents resolved by the ServiceDesk assignment group compared to total inc
I have created a report to measure the first level resolution of IT Incidents via the IT ServiceDesk. The report 'FLR - ISTD closed vs total IT created Incidents'. I want to be able to report this as a percentage. Right now, I am only able to do a co...
How to determine if a catalog field is used in any reports
I have a request from a user to hide some fields on our incident form. Easy enough to do, however, i want to ensure that the fields being hidden aren't used in any reports that i don't know about and that will cause users anxiety if their reports ar...
How to sort Report Legends as per choice Order ?
Hi team,I have report of type Column, Report is grouped by Stage field (choice type), The report shows legends in Alphabetical order. We want legends to be shown as per the Stage order.Report Ranges is not working on choice field. Here legends are so...
Pivot table - Show column even if there is no data
Hello, I'm creating a pivot table report on the asset table with column Schedule Retirement Date and row Model. Is there a way to add date column even if there is no data to show My result is showing all the months except February because I do not ha...
