Text Based Breakdown

aliceabush
Tera Contributor

Hi all,

 

I'm trying to create a breakdown based on a text based field on our location table called u_region. I feel like i've tried everything from scripts to mapping and am not getting the expected results. I have an indicator of "number of open incident tasks" where i need to breakdown that indicator by the different regions assigned to each location. Anyway i could get help on a general direction i should go? 

 

Things i've tried:

1. your standard intro breakdown methods

2. a script to pull the region from the cmn_location table and return it

3. a script to pull the first two characters of our location.name (that's our region) and return it 

 

Either i get

1. The regions but no results

2. No elements to display 

 

Thanks in advance!

1 REPLY 1

Hasan6
ServiceNow Employee
ServiceNow Employee

Hi Alice,

Take a look, did I miss something here:

Breakdown source:

Hasan6_0-1700841769733.png

 

Breakdown:

Hasan6_1-1700841848841.png

 

Best

Hasan