I have become stuck trying to get a method that will work for this.Scenario:Our major incident team associates multiple outages to one incident in the major incident workbench.They want to report on the Max Duration of the outages associated with a s...
My donut visualization, intended to show the total number of outages, displays an inaccurate total when I adjust the "group by" setting. When I adjust the group by - to max number of groups to show all is adjust the total outage to 109adjusting the ...
Hello Team, We have configured Requested Item (RITM) report, in the platform-analytics workspace. The filter condition for stage field currently shows almost 40 choices , but the customer does not want to see all these stages in the filter condition...
Hi ServiceNow Developers,I’m currently working on a requirement where I need to display reassigned incidents along with the time taken to resolve them within a dashboard view in ServiceNow. I’ve explored using the out-of-the-box (OOB) Metric Definiti...
I am looking the possibility of generating the below report in Platform Analytics Visualizations. Any suggestions would be appreciated. Jul-25Jun-25May-253 month rolling total (past 3 months)P1 Incidents ResolvedSLA (Static Text)3249P2 Incidents Res...
Hey GuysChart interactions in a data visualization cannot find 'Drill down to chart'Here is the documentation I refer toChart interactions in a data visualization Would you please advise?
Hi, I have create a Custom interactive filter which is getting used to filter on a glide list variable referencing to cmn_location table.Issue - The filter runs perfectly fine on the report on the Dashboard and if i add the report for first time. Bu...
Hello Community, have received a request to set up predictive intelligence for knowledge management. Upon reviewing the dashboard that appeared after the plugin installation, I noticed that when I open the dashboard and click on the insights option, ...
I'm facing a display issue in Performance Analytics (PA) with a Formula Indicator used in a line chart visualization.Here’s the scenario:The original result is 3.108 hours, but it's displaying as 3108To correct this, I converted it to days by dividin...
Hi Forum Members I'm a beginner in ServiceNow administration but I do know my way around the platform well. We're on Yokohama version and my ask is to be able to create/formulate a SINGLE ITSM report every month on: Incident Management: Number of inc...
Hi everyone,We are currently working on leveraging Performance Analytics within the ITSM scope in our organization. As part of this initiative, we are looking to identify meaningful reports and indicators that can be shared with the business to effec...
I need to build a report that queries the incident table for the number of times an individual has touched a ticket. I would like to use the dynamic @ME variable in the build of that report. I dont want to count assigned to. I want to count how man...
I am trying to create an interactive filter for additional assignee list of incident table.When i am trying to add a referance the additional assignee is greyed out. Is the field not allowed for interactive filter?
I have a Performance Analytics (PA) dashboard that includes multiple PA reports. I’ve also added breakdown sources for the dashboard — such as 'Groups', 'Active Users' etc.Below is a screenshot showing how the breakdown source appears on the dashboar...
