Hi all,I recently encountered a limitation in the Platform Analytics List View while trying to apply a condition like:"Purchased" is less than 4 years before "End of Life"In my case:"Purchased" is a field of type Date."End of Life" (u_euc_eol) is als...
I have one requirement where I want the category of incident should be recomended on the basis of Short description of incident with the help of predictive intelligence.Can you please guide how I can acheive this.thanks
Hello, I am checking on dashboard vizualizaci issues after Platform Analytics migration and have question about posibility to set order for breakdown elements. In my case graph for resolved incidents by month with split by Priority. Is there by any c...
Can we create a table view in PA where each column is a calcuated column from different tables.last 4 columns are calcuated columns can we put them together in a single table view in performance analytics
I have created an indicator and an indicator source to track all the resolved incident counts for the last two years. Additionally, I set up an on-demand job to generate the scores. However, after running the job, I noticed that the same count is rep...
Hello Servicenow Folks , Hope you are doing good ! I want to learn performance analytics. Apart from now learning ,Is there any place which I can use to learn.If yes, please share. Thanks
I'm trying to list a series of custom variable to a Notification activity, but I'm not seeing it the list of variables.
Create a PA report with the following requirements.1. Identify the Duration: Determine the total time taken to resolve each incident. This includes the time from when the incident is reported until it is fully resolved.2. Sum the Durations: Add up th...
I need to get the Average response time for the incidents. I couldn't find any field that holds the value of the first response. Could anyone help me out to achieve it using performance analytics?
Hi everyone,@Ankur Bawiskar could you please help me on this post. I want a report of incidents which are opened since 7 days excluding weekends and bank holidays that is 7 business days.I created a scheduled email of report but the issues is that th...
Hi All, I want to show unified map into platform analytics dashboard. we used to have feature of iframe in classic dashboard. is there any feature similar to iframe in platform analytics. I want to show unified map in dashboard of platform analytics....
I am getting started with PA, and I have created an indicator for a custom SLA. I have attached a monthly job to collect the scores configured with relative start and end as 1 month ago, then the jobs only get last month's data.I'd like to be able to...
I have an Automated Indicator that has a yearly frequency. I've collected scores back to 01/01/2023. My customer is requesting an AVG count for day, week, and month for each year. If I create formula indicators to determine these averages by dividin...
Hi guys,I am working on a requirement where the team has requested a re-assignment report for different departments and users.For example:If the IT team receives a ticket and it gets reassigned to a different department, the report should capture the...
We have a requirement for an interactive filter of the type "contains" for a dashboard: I don't think there is any interactive filter of that type OOTB but is it something we can custom build easily? Or maybe someone has already done this? thanks - ...
