Hello Community, have received a request to set up predictive intelligence for knowledge management. Upon reviewing the dashboard that appeared after the plugin installation, I noticed that when I open the dashboard and click on the insights option, ...
I'm facing a display issue in Performance Analytics (PA) with a Formula Indicator used in a line chart visualization.Here’s the scenario:The original result is 3.108 hours, but it's displaying as 3108To correct this, I converted it to days by dividin...
Hi Forum Members I'm a beginner in ServiceNow administration but I do know my way around the platform well. We're on Yokohama version and my ask is to be able to create/formulate a SINGLE ITSM report every month on: Incident Management: Number of inc...
Hi everyone,We are currently working on leveraging Performance Analytics within the ITSM scope in our organization. As part of this initiative, we are looking to identify meaningful reports and indicators that can be shared with the business to effec...
I need to build a report that queries the incident table for the number of times an individual has touched a ticket. I would like to use the dynamic @ME variable in the build of that report. I dont want to count assigned to. I want to count how man...
I am trying to create an interactive filter for additional assignee list of incident table.When i am trying to add a referance the additional assignee is greyed out. Is the field not allowed for interactive filter?
I have a Performance Analytics (PA) dashboard that includes multiple PA reports. I’ve also added breakdown sources for the dashboard — such as 'Groups', 'Active Users' etc.Below is a screenshot showing how the breakdown source appears on the dashboar...
Hi All, I have an inquiry regarding the creation of function fields in the report for retrieving the duration between follow-up and closure in the incident table.Therefore, my question is whether the function fields created in the report using 'confi...
HELP / Trying to build a CIO level scorecard, but NOT USING PA. Looking for examples from anyone on what they have. Screenshot example? If using indexed metrics what does that look like? Advice? Please! THANK YOU!
I have PA widgets with score, timeseries and breakdown types. i want to add common interactive filter fro all the widgets. How can i achieve this.
Have Created one Bar report, where I have X-Axis and Y-Axis where I want to show % symbol on Y-Axis but now only getting like 0 to 100.
Here this Scenario: 1.We have three Automated Indicator that has been used in Formula Indicator [example : Catalog submission +VA ticket submission + incident submission)] which has different "Indicator source" and ofcourse different "Fact Table". I...
I need to create Dashboard .How Metrics can be defined in Indicator and can be pulled in Dashboard and reflect like this. Is this possible?MetricValueScoreSuccessCustomer Retention75%72.20NPS65.0062.00Resolution Time12 hours82.40 60%
Hi Team, I have one query regarding the breakdown, In the OOB request management dashboard have one data visualization called "Active requested items due within 5 days" and indicator "Active RITMs nearing due date" it has three breakdowns "Assignment...
Hi,We have a requirement for the execs to review our current service offerings and digitally sign/approve it without accessing the record in the instance. Initially we thought of exporting this via excel but their advise is that this is not 'friendly...
