Forum Posts
How to report on time between assignment group transfers in incidents (A - B)
Hi Community,I would like to generate a report in ServiceNow that calculates the start and end time when incidents are transferred between two specific assignment groups:assignment group 1assignment group 2Objective:We want to measure the end-to-end ...
PA: Requirement mapping
Hi Team , There is a below requirment can you request help or assistance from ServiceNow to implement indicators breakdown on the location fields.I would like to drill down our KPIs from the region to the country down to the city. But I can see , onl...
Container Widget for Dashboard
Hi - I wanted to group a number of widgets into a single container and format them for better style. I have pa_admin role but I am not seeing an option to create a container widget in the dashboard configuration. Is the container widget available for...
historical dashboard showing incorrect data
Hello Community, Below is the requirement - I would like to have a historical dashboard that shows every month the number of Knowledge articles created (trend) per RAA (Risk Acceptance Agreement) Example: Filter with the Short Description of the K...
Formula indicator not working with multi select breakdown value
Hello there I have created a dashboard where I have a 1 formula and 2 automated indicator widgets. I also have a breakdown filter added into the dashboard. The formula widget provides me with the SLA % of the incident closed and the 2 automated indic...
Indicator Source - Group by User
Hello, is there a way to add "Group by user" to these conditions? This is a Indicator Source pointed to the user has role table but duplicates are being pulled. I would like to only show 1 record for each user
Divergence in KPI DETAILS
I'm experiencing a discrepancy in the KPI DETAILS where the numbering in the chart is one thing and the total number of records is another. I'd like to know why this is happening and how to fix it.I'm using a breakdown to filter the results, and the ...
PA: state field closed complete data is not coming
Hi Team , I recently add the field called close complete , however i can not see the data in reports .after making the changes i have run the job as well , but still data is not reflecting .how do ifix this ?need your suggestion
Unable to link custom Age breakdown buckets to Workbench filter in Incident Aging dashboard
I have a requirement to create an Incident Aging dashboard similar to the OOB Open Incidents Age Monitor.Created a new dashboard.Cloned the OOB No. of Open Incidents indicator.Created a new Age breakdown with buckets: 15–30 days, 31–60 days, and 60+ ...
Moving workspace performance analytics dashboard to customer portal
Hello CommunityI'm working on migrating a Performance Analytics (PA) dashboard currently set up in the Workspace (Agent Workspace or similar) to a customer-facing Service Portal. I want to make this dashboard accessible to external users via the cust...
Error: Unable to Convert Multi-Level Pivot Report to PDF
I created a multi-level pivot table report and scheduled it in a job, but it is not converting to PDF. Why?
Help with a report - task_time_worked , drillable only over 10 Entries
Hi All, I am after creating the following report but have not been successful. A single (drillable) real-time count showing all tickets in an active state (excluding resolved) that have 10 or more time entries (by the same engineer) This is on the t...
PA : how do i map project to project task( reporting )
Hi Team , Creating break down for Project task, whenever we open the project, Project task should associate with particular project , How do i do that , also i find in project table the related list for project task , it means that's task is coming f...
PA help
GreetingsI am looking for the help to implement below requirementsWithin a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both th...
