Advanced Development Articles & Blogs

[Thomas_Davis]

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Advanced Development Articles & Blogs  ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) **
Sub-Topic	Year Created – Article or Blog Title and Clickable Link
ACLs	2022 - Platform Analytics Academy - ACL Assessment for Reports 2018 - Blog: Use a Read ACL on Database Views when Reporting in Fuji
Add-Ons	2016 - Blog: Add Twitter data to a Performance Analytics dashboard
Best Practices	2018 - Blog: Performance Analytics at ServiceNow: Implementing users and On-boarding
Breakdowns	2017 - Blog: Data preparation for a clean Breakdown.
CMDB Query Builder	2021 - Blog: Using CMDB Query Builder to show Business Critical Application Services with an Open Incident 2020 - Blog: Intro to CMDB Query Builder with Reporting - Performance Analytics Academy - Aug 12 Recap
Database Views	2020 - Blog: Customize Columns Headers in Database View Results 2018 - Article: Audit Report for User
Dashboards	2020 - Blog: Adding a Visual Task Board to a Dashboard 2019 - Blog: Tracking and Reporting on Dashboard Usage in ServiceNow
Filtering	2019 - Blog: Doing More With Formula Indicators  2018 - Blog: Conditional (if/then) logic in a formula indicator
Metric	2021 - Event: Indexing Indicators - Performance Analytics Academy - Mar 10 Recap 2021 - Blog: Indicators on Metrics - Performance Analytics Academy - Jan 13 Recap 2018 - Article: Creating Incident First Reply Time Metrics  2015 - Blog: Performance Analytics  2014 - Article: ITSM Metrics Webinar Deck
Reporting	2019 - Blog: How to Create a Historical Report Based on Assignment Group Changes on the Incident Table  2019 - Blog: It's Just a "Reporting" Field...  2018 - Article: How to Setup a Report Using a Service Catalog Variable
Scripting	2020 - Article: Building Scripted Date/Time Conditions (Last Business Day, Next 3 Business Days, etc.) 2019 - Blog: Make Complex Reporting Easier using Query Techniques  2019 - Blog: Making Bulk Analytic Changes with Scripting  2018 - Article: Incident Age Calculate  Report-Live Tracking
Surveys	2020 - Blog: Simplifying Reporting on Surveys
Targets & Thresholds	2019 - Blog: Performance Analytics - Bulk Target loading
System Table Reporting	2019 - Article: Reporting on System Tables
Virtual Agent	2020 - Blog: What do the ServiceNow Virtual Agent and Cobra Kai have in common?