Hi All, I have seen few questions about reporting on catalog item variables. Here is the solution. I'll keep it short and simple. Understanding the structure There are three main tables which we can use to map the catalog variables with requested ite...
User Experience Analytics: Yokohama Release FAQs Table of contents What changed in Yokohama? How do I upgrade? Are there any prerequisites? Where is User Experience Analytics data hosted, and how is it secured? Why isn't data sh...
After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! Future Platform Analytics Academy Sessio...
External Access to Experience Pages with PAR Dashboards What’s the Scenario? In some projects, especially in industries like telco, there’s a need to expose dashboard-style visualizations to external users (e.g., users with the snc_external r...
If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...
What is Platform Analytics? The ServiceNow® Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products. Platform Analytics experience was enhanced and updated in the Yokohama release. Platfor...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, To help you move from Performance Analytics to Platform Analytics, ServiceNow created Migration Center. A tool that helps you transition with less effort. Wh...
Sometimes it is useful to be able in a report to collect duplicate records. For example to find duplicates af Assets with the same Asset Tag or CI:s with identical name Here is an example where you can create a dynamic Script Include that then can be...
1. Where are the training servers located? Training servers are available in each data center. Predictor servers are also located in each data center. 2. Which types of fields (reference, list, etc.,) can be used as inputs for training? The syst...
User Experience Analytics: Yokohama Edition! Overview With the Yokohama release, we've made understanding your application usage and gaining insights easier than ever! We re-platformed and re-designed User Experience Analytics (UXA) to be mor...
Introduction: I have received a business requirement, that can we add the inline report (table) instead of the excel attachments. For this, I search and start working on it, so I had few issues while working on this requirement. Hence, I have started...
Hello, INTRODUCTION I would like to share with the community a way to use custom JavaScript when building query conditions for Date/Time fields. This is something that I have personally created 3 unanswered questions for and done lots of searching ...
A field of type "List" is nothing else than an extended form of a reference field, which can store more than one reference. They are used in many ways, and the "Watch list" for task inherited tables is certainly the most prominent example. But they...
In many organizations, Performance Analytics (PA) in ServiceNow is still seen mainly as a fancy dashboard tool — great for visualizing KPIs and trends, but not much more. When used strategically, PA can be a powerhouse for predictive insights, helpin...
Introduction: I have read some questions or queries on scheduling reports for dynamic recipients based on the table column of the report. Also, I had a few issues while working on the same requirements. Hence, I have started to write this article. I ...
This tip is specifically for Reference Filters. IntroductionAs a refresher, for reference filters we have to define filter references, where we choose a table and field that references the filter's table. When choosing the field, the OOTB UI validate...
A user asked in the community how to combine opened and closed task records in one chart over the last 12 months, and I want to give the answer with the following manual. The basic approach is to create an individual dataset and then include thi...
Reference this KB article if you are having issues with your instance's Machine Learning Prediction 'mlpredictor'. Check out this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755722 The article addresses these properties...
Our Service Desk is the frontline of our IT support operation. Customers contact them, they solve the Incidents they can at the point of contact, and they route the rest to other internal teams. Sometimes, though, those internal teams reassign their ...
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ServiceNow
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Lisa Latour
