Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...
It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?"This customer is working with an instance that is fully migrated to the Platfo...
External Access to Experience Pages with PAR Dashboards What’s the Scenario? In some projects, especially in industries like telco, there’s a need to expose dashboard-style visualizations to external users (e.g., users with the snc_external r...
Getting Started with AI Data Explorer (AIDE) Enable your business users to explore data in plain language — no SQL, no BI training required. This guide covers everything from evaluating fit to enabling, configuring, and rolling out AI Data Explorer...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Where it comes down to advanced reporting, quickly Performance Analytics jumps in mind. Though ServiceNow out-of-the-box also comes with this nice - free - f...
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Hi All, I have seen few questions about reporting on catalog item variables. Here is the solution. I'll keep it short and simple. Understanding the structure There are three main tables which we can use to map the catalog variables with requested ite...
What is Performance Analytics? ServiceNow® Performance Analytics is an in-platform process optimization solution to create management dashboards, reports on KPIs and metrics, and answer key business questions to help increase quality and reduce the ...
If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! 2026 - Platform Analytics Academy Sess...
Reference this KB article if you are having issues with your instance's Machine Learning Prediction 'mlpredictor'. Check out this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755722 The article addresses these properties...
Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...
Microsoft Power BI is one of the most advanced business intelligence solutions that makes data integration possible for businesses. All that’s needed to take full advantage of this solution’s reporting and analytics potential is to integrate tools th...
Introduction: I have read some questions or queries on scheduling reports for dynamic recipients based on the table column of the report. Also, I had a few issues while working on the same requirements. Hence, I have started to write this article. I ...
Over the years, I’ve noticed many developers in the ServiceNow Community asking why gs.getProperty() doesn’t work when used inside a client‑callable Script Include, especially when that Script Include is triggered from a Report Filter Condition. ...
After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...
Do you have a stakeholder that can't stand to see weekends in trend charts?But, you're concerned about deleting/preventing weekend scores due to certain groups who perform work at that time, aren't you?And the stakeholder won't take no for an answer....
User Experience Analytics: Yokohama Release FAQs Table of contents What changed in Yokohama? How do I upgrade? Are there any prerequisites? Where is User Experience Analytics data hosted, and how is it secured? Why isn't data sh...
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! Future Platform Analytics Academy Sessio...
What is Platform Analytics? The ServiceNow® Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products. Platform Analytics experience was enhanced and updated in the Yokohama release. Platfor...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, To help you move from Performance Analytics to Platform Analytics, ServiceNow created Migration Center. A tool that helps you transition with less effort. Wh...
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