Check out the latest analytics training!

[Alexa Petersen]

Check out the latest training released around Analytics.  I am happy to introduce our two new courses, Getting Started with KPI Details and Getting Started with KPI Signals that are now available for free on Now Learning! 

Getting Started with KPI Details

 KPI Details provides Service owners with all the required tools to perform deep process analysis and plan for process improvement. Attend the Getting Started with KPI Details course for a deep dive into process trend exploration, grouping trends by breakdowns, applying aggregations for added data insights, settings targets, monitoring threshold levels, and forecasting future process trends, all from the ServiceNow Workspace.

 Portal Link: https://nowlearning.service-now.com/lxp?id=overview&sys_id=5c6c5f8687963c14ed3b74c9cebb3514&type=cou...

Getting started with KPI Signals

KPI Signals is a Performance Analytics Workspace application that applies principles of statistical process control to Indicator trend analysis. KPI Signals provide you with early warning whenever there is a performance degradation in your workflow. Attend the Getting Started with KPI Signals course to learn how to begin tracking process variation, recognize process stability changes, respond timely to process change alerts (Signals), and identify the right time to begin process improvement.

 Portal Link: https://nowlearning.service-now.com/lxp?id=overview&sys_id=674f2e4b1bea74d4c4b69683b24bcbe2&type=cou...