Generate Report for Incidents handled or touched by your team even after reassignment

[Community Alums]

Hola Community,

This question has been asked multiple times on the community and is always quite confusing. Although, it is OOB, we tend to make it complicated.

In this video, we will see how can we pull a report of the incidents that are handled by your team even if they got reassigned to some other team.

Please mark this article as Helpful if it helped you.

Cheers,

Hardit Singh

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[Scott Schlitz]

Excellent, concise information, accurate and of immense help!  Thank You!