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2 hours ago - edited 34m ago
Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platform Analytics administrators responsible for establishing or improving governance practices for PA within their ServiceNow instance. Whether you're standing up a new PA environment or maturing an existing one, the frameworks here will help you structure your analytics program for long-term success.
The guide covers three areas: the functional roles that make up a well-governed analytics program, a RACI chart mapping those roles to the key tasks in dashboard development and maintenance, and a recommended learning path for each role. It also reflects how Platform Analytics Experience changes the governance conversation, shifting the focus from "who builds dashboards" toward "who owns trusted, reusable KPI assets." Those distinctions matter as your PA program grows and more stakeholders rely on your analytics environment for decision-making.
Download the attached guide to explore the full framework. As with any good practice documentation, your organization's size, maturity, and data complexity will shape how you apply it — use it as a starting point and adapt accordingly. Questions and feedback are welcome in the comments below.
