Hit the Ground Running

[D van Heusden]

Use That What Is Already There!

Get a head start with Performance Analytics by utilizing the out-of-the-box content (indicators, breakdowns, widgets, and dashboards) for every ServiceNow® solution. These content packs contain some initial best practice key performance indicators (KPIs) and dashboards you can use to get started quickly. You can always create your own objects as well.

For every workflow stream, there are a number of content packs.

Check out the available content packs here.

IT Transformation workflow content packs - Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Engagement workflow content packs - Deliver next-gen employee experiences with intelligent workflows and effortless service.

Customer Experience workflow content packs - Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Keep In Mind

Sometimes the OOTB content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

All the configuration records required to analyze default applications are included with the content packs. Customize these records for use in your production environment.

[Adam Stout]

I have updated the links to point to the full list of Content Packs for the time being.

[Kathryn Compton]

Has ServiceNow provided any documentation to accompany implementation these content packs?  It's great to get the head start but it's also becoming hugely time consuming for us (as just one customer) to have to research, define and document the implementation and content pack items - indicators, jobs, and dashboards so that we can determine where we want to go from there.  Hopefully, I'm just missing something? 

[D van Heusden]

Hi @Kathryn Compton,

as with just about everything it is not just about dashboards so the best way to go about an end-to-end initiative is to utilise the NowCreate resources. Are you aware of those? Check out these:

• NowCreate Home
• NowCreate Success Packs
• NowCreate Success Pack Overview for Modernising IT Service Management
• Plan Value step. Define Key Resources and Linkages to Value. See screenshot below.
• Steps include links to supporting documentation
• Use the Performance Analytics playbook to set the right KPI's for your goals
• KPI Composer is a great ServiceNow store app that will assist you in keeping track of all the content around tracking KPIs, one of the issues it looks like that is holding you back and is time consuming. This is also referenced in the NowCreate success pack.

[cashmere]

The links aren't working for me too.

 Mini Militia App Lock

[Adam Stout]

Links have been updated to the current documentation.