How to report on tickets assigned to a specific group and them to Dashboard

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Hola Community,

Here is a short video on How can we report on Incidents for a specific Assignment group and then further filter them based on their Opened date.

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Hardit Singh

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[indy1]

How can I report on tickets that came to an assignment group, but resolved by another assignment group ?

for e.g I would like to know how many tickets came to assignment group SupportSatelliteA, it was then assigned to another assignment group for resolution.