Out-of-the-Box Key Performance Indicators

[Tom Pacyk]

The attachments to this post list all of the out-of-the-box KPIs provided within Performance Analytics content packs. Be sure to download the correct version for your instance.

[ChrisSteinke1]

Tom this is great. Thanks for sharing this comprehensive list!

[Adam Stout]

Do we have what is in the Complimentary version vs. Premium for Incident?

[Krishna121]

Ho Tom,

Do we need to activate any plugin to get the new KPIs?

I don't see them in my instance, after upgrading to Kingston.

Thanks.

krishna

[Tom Pacyk]

Hi Krishna — the specific plugins and content packs you'll be able to activate are based on how Performance Analytics was purchased. You can find the activation process and list of content packs by entitlement documented here: https://community.servicenow.com/community?id=community_article&sys_id=9f1c2e21dbd0dbc01dcaf3231f961...

[Krishna121]

Tom, We have Performance analytics premium plugin activated.

[Nick Fajardo]

These are great lists.  Is there an updated version for Madrid?

Thanks!

[Tom Pacyk]

Hi Nick, I just added our updated list for Madrid. Hope it helps.

[stvcornett]

It is nice to have all the KPIs in one spot, thx Tom.  Is there an at-a-glance doc of the new KPIs introduced in NY beyond all the ones sorted individually on NY Docs?

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/dashboards/c...

[Adam Stout]

You can export that section to PDF if you want to scan them all in one place.

[Tom Pacyk]

The PDF attached to the main post will list out everything available in New York, and there's a column that indicates when a particular KPI was added. So if you search for the ones that say New York in the right-hand column you'll see the new ones.

[Adam Stout]

If you click on save as PDF for the Topic & Subtopics, you get everything in one PDF.

[Community Alums]

Hi Tom, 

The attached pdfs were of grear help for me during customer demos.

Can we get the Orlando list of KPI's OOTB.

And where can we find it officially in ServiceNow Website ?

Thanks in Advance,

Regards,

Anitha

[Adam Stout]

I highly recommend you leverage Content Pack documentation that lists the dashboards, reports, indicators, personas, and use cases that are covered as this provides much more context, but if you need just the list of indicators, that is still available.

A list of just indicators is available in the documentation:  https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/c...

If you need a PDF, any content can be exported to a PDF from the docs site.

[Community Alums]

Hi Adam,

Thank you so much for your response and guideline.

Regards,

Anitha

[David Morgan]

I managed to find a list of the indicators as of Orlando in this location:

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/c...

[wei2]

Are we still keeping up with the latest release? If not, why?

[Shailesh15]

https://docs.servicenow.com/bundle/tokyo-now-intelligence/page/use/dashboards/concept/pa-content-pac...

[angelerie]

@Tom Pacyk  Do you have an updated list for Washington DC?

[David Hepburn]

@angelerie, you may locate the DC documentation by using the URL provided by @Shailesh15. 

Then, change the Release Version to DC.