Performance Analytics Articles & Blogs

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Performance Analytics Articles & Blogs  ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) **
Sub-Topic	Year Created – Article or Blog Title and Clickable Link
ACL's	2018 – Blog: Use a Read ACL on Database Views when Reporting in Fuji
Add-Ons	2018 – Article: Free Reporting and Analytics content now available on Share  2016 – Blog: Add Twitter data to a Performance Analytics dashboard
Analytics Hub	2020 - Blog: Analytics hub Quick Lookup Guide - Part 3 2020 - Blog: Analytics Hub Quick Lookup Guide - Part 2 2020 - Blog: Analytics Hub Quick Lookup Guide - Part 1 2019 – Blog: Analytics Hub: the new all-in-one place for Performance Analytics data exploration and analysi... - *Included Video*
Benchmarks	2017 – Blog: Are you an Industry Leader? Improve your Standing with Performance Analytics
Best Practices	2020 - Blog: Performance Analytics-the right information, right on time 2019 - Blog: Make Life Easy - "Create Unique Names" 2019 - Blog: Create Value with “Descriptions” in Performance Analytics Components 2018 – Blog: Performance Analytics at ServiceNow: Implementing users and On-boarding  2018 – Blog: Context: The ABCs of Performance Analytics – Part 3  2018 – Blog: Go Beyond the Executive Dashboard with In-Platform Analytics  2016 – Blog: Measure What Matters: Establish Business-Aligned Reporting Practice  2016 – Blog: Performance Analytics at ServiceNow: Cleaning House  2015 – Blog: Performance Analytics at ServiceNow: Quality Control  2015 – Blog: Performance Analytics at ServiceNow: Development Environment
Breakdowns	2017 – Article: Performance Analytics Step by Step for Newbies and Flow Chart of Options  2017 – Blog: Data preparation for a clean Breakdown.  2015 – Blog: How to Create a Breakdown for Performance Analytics - *Included Video*
Content Blocks	2019 – Blog: Make Better Looking Dashboards with Content Blocks
Dashboards	2020 - Blog: What is the data table under my chart? - Analytics Accessibility Options 2020 - Blog: What is the data table under my chart? - Analytics Accessibility Options 2020 – Blog: Adding a Visual Task Board to a Dashboard 2019 – Blog: Tracking and Reporting on Dashboard Usage in ServiceNow  2019 – Blog: Responsive dashboards: the best way to share data visualizations - *Included Video* 2019 – Blog: Showing Dashboards on Wall Mounted Displays  2019 – Article: Export dashboard to PDF  2018 – Blog: Eliminate the “I’ll Get Back to Yous” From Your Meetings  2017 – Blog: Outcome Based Dashboards Design  2017 – Blog: Building Dashboards from a Stakeholders Perspective  2017 – Blog: Utilizing Helsinki’s new Overview home pages  2016 – Article: Performance Analytics | Create a Responsive Canvas Dashboard With Filters  2015 – Blog: How to Create a Breakdown Dashboard for Performance Analytics - *Included Video*
Data Collector	2020 - Blog: Data Collection Best Practices 2019 – Article: Collect Performance Analytics Data  2015 – Blog: How to Create a Data Collection Job for Performance Analytics - *Included Video*
Features	2018 – Article: The blueprint for success  2017 – Blog: Opportunity is what happens when we are busy preparing data  2016 – Blog: Welcome to Reporting and Performance Analytics on Helsinki!
Filtering	2019 - Blog: Intro to Custom Interactive Filters - Office Hours - Aug 28 Recap  2019 - Blog: Cascading Interactive Filters - Office Hours - Aug 14 Recap  2019 – Blog: Doing More With Formula Indicators  2018 – Blog: Conditional (if/then) logic in a formula indicator  2016 – Blog: Adding interactive filters to homepages and Performance Analytics dashboards
Getting Started	2019 – Article: Getting Started With Performance Analytics: Activate  2019 – Article: Getting Started With Performance Analytics: Configure  2019 – Article: Getting Started with Performance Analytics  2019 – Blog: DIY NPS KPI Part 1  2019 – Blog: DIY NPS KPI Part 2 – PA Content Build Out  2018 – Blog: Moneyball for Enterprise Service Management (ServiceNow)  2018 – Article: (eBook) Now on Now: How Performance Analytics gives us visibility and control  2018 – Blog: TechBytes Episode 16: ServiceNow Performance Analytics  2017 – Article: How Performance Analytics module items are related  2017 – Blog: FREE PERFORMANCE ANALYTICS!!!  2016 – Article: Video Playlist | Performance Analytics
Governance	2020 – Article: Governance in Performance Analytics and Dashboards
Guided Setup	2020 - Blog: Performance Analytics Guided Setup - "Ever use It"
Indicators	2020 - Blog: Leveraging Performance Analytics Formulas - Performance Analytics Academy - Dec 16 Recap 2019 – Article: Configure Performance Analytics Data Sources  2019 – Article: Use Performance Analytics to report open and closed incidents  2018 – Article: Simple checklist for building Indicators  2018 – Article: Performance Analytics concepts: How do they all work together?  2016 – Blog: PA Implementation Thoughts – Legos with a Purpose  2016 – Blog: FREE PERFORMANCE ANALYTICS: Reconfiguring Indicators  2015 – Blog: How to Create an Indicator for Performance Analytics - *Included Video*
Knowledge Articles	2020 - Blog: Knowledge Demand Insights: Getting Smarter about Getting Smarter 2017 – Blog: October Knowledge Base Digest: Performance Analytics and Reporting
Knowledge 2020 Labs	2020 - Get Started with Performance Analytics - PA101 - LAB1127 2020 - Jump-start Your Performance Analytics Journey - PA201 - LAB1126 2020 - Advanced Reporting - REP201 - LAB1141 2020 - Achieve continual service improvement with Performance Analytics - PA202 - LAB1125 2020 - Tell a Story with Dashboards - REP202 - LAB1128 2020 - Visualize Hierarchical Data in your Dashboards with Performance Analytics - PA301 - LAB1123 2020 - Reporting for Administrators and Experts - REP301 - LAB1162 2020 - Dive Deep with Performance Analytics for Reporting Admins - PA302 - LAB112 2020 - Accelerate Incident Resolution with Predictive Intelligence and Agent Workspace - LAB2995
KPI's	2019 - Blog: Introducing: KPI Composer 2018 – Blog: Context: The ABCs of Performance Analytics – Part 2
Mapping	2019 – Blog: Highlighting the (Geo) Map data visualization
Metrics	2021 - Blog: Indicators on Metrics - Performance Analytics Academy - Jan 13 Recap 2018 – Article: Creating Incident First Reply Time Metrics  2015 – Blog: Performance Analytics  2014 – Article: ITSM Metrics Webinar Deck
Mobile Dashboards	2020 - Are you using Reporting & Performance Analytics on Mobile?
Notifications	2021 - Blog: Scheduling Notifications in Performance Analytics & Reporting - Performance Analytics Academy - Jan ...
Plugins	2019 – Article: Performance Analytics Standard Plugins  2016 – Blog: Performance Analytics Plugins available in the Geneva release
Product Solutions	2020 - Blog: K20 - THS1287 - Performance Analytics: So Now What? Content 2019 – Blog: Performance Analytics is for Everyone  2019 – Blog: How to measure the accuracy of your sentiment analysis results?  2019 – Article: Using an in-built ServiceNow approximation for measuring the load times of slow dashboard c...  2019 – Article: PA Utils updated!  2018 – Blog: Performance Analytics “Date Night”: Three Overlooked Capabilities  2015 – Blog: Performance Analytics for Incident Management - *Included Video*
Release Features	2020 - Blog: Hidden Now Intelligence Gems in the Paris Release 2020 - Blog: What's new in Orlando for Performance Analytics 2019 – Article: What’s new in New York for Performance Analytics  2019 – Blog: What’s new in Madrid for Performance Analytics, Reporting, and Dashboards - *Included Video* 2019 – Blog: What’s new in Madrid for Performance Analytics  2019 – Blog: Proactively Manage Configuration Issues with Analytics Diagnostics  2019 – Blog: What’s New in London for Performance Analytics  2018 – Article: Best Practices for Reporting and Performance Analytics Upgrades  2017 – Blog: Live beyond the moment… ServiceNow Performance Analytics in Jakarta   2017 – Blog: Spotlight on Performance Analytics in Istanbul
Scripting	2019 – Blog: Making Bulk Analytic Changes with Scripting  2018 – Article: Incident Age Calculate  Report-Live Tracking
Security & Roles	2022 - Performance Analytics Academy - In-depth with Roles 2019 – Article: Role Utilization Dashboard  2018 – Article: Do you know your Performance Analytics role?
Spotlight	2020 - Blog: Enhanced "Spotlight Interactive Analysis" 2019 – Article: Spotlight on Spotlight  2018 – Blog: Don’t be so one-dimensional — use Spotlight for effective focus  2018 – Article: Performance Analytics Spotlight: focus on what’s important - *Included Video* 2017 – Blog: Performance Analytics Spotlight – It’s What’s For Dinner
Stakeholders	2017 – Blog: HR Stakeholder Dashboard Conversation
Text Analytics	2018 – Blog: Quantifying the Value of Performance Analytics – Request Fulfillment  2018 – Blog: Want a Word Cloud? We’ve got you covered - *Included Video* 2017 – Blog: The hack that ensures Performance Analytics provides value
Training	2019 – Article: The Value of Performance Analytics Fundamentals Training for Everyone  2019 – Article: Getting Started, self-paced learning, training classes, and additional help  2019 – Article: Keep pushing 2019 – Blog: New self paced training material about Time Series Widgets and Dashboard Administration
Widgets	2019 – Blog: Workbench Widget - Office Hours - Oct 23 Recap 2019 – Article: Getting Started With Performance Analytics: Analyze  2018 – Blog: Leveraging Time Series in Performance Analytics  2016 – Blog: To Maximize the Value of your Data – Have a Conversation With It  2016 - Article: Performance Analytics | Using the Workbench Widget - *Included Video*
Workflows	2021 - Blog: Data Analytics and Workflows: Vijay Kotu shares the future