This is not a question rather a post to help you all since we faced this error on our instances and ServiceNow does not have any workaround or fix for this yet but we do.
Problem Statement: We have a dashboard where there should be no tabs except the main dashboard itself but we noticed that
- Users having full read/write access to the dashboard cannot see its content and when they open it and
- A new tab gets created every time as soon as they view/open the dashboard despite deletion of the tab manually by the admin several times.
Observations:
- We noticed that this happens when the dashboard (and all its components) is/are not in Global scope rather located in an application scope but the users were using only Global scope.
- It started happening after our migration from performance analytics (a perfectly stable well running application) to a buggy platform analytics
Solution we found: (the only one which worked as ServiceNow is still investigating this issue)
We moved the dashboard along with all of its components to Global application scope and it worked. The users could see the dashboard content and neither was the tab being created
PS: Please like and mark this as Helpful if you come across this. It will take a second for you, but will help me a great deal. Thanks.
