Add Platform Analytics Experience to CSM Configurable workspace

[SudiptaC]

We are moving from Agent workspace to CSM Configurable workspace and in this process, we are trying to add Platform Analytics Experience as side navigation on the CSM workspace. This will enable the agents to drill down the cases and open in CSM workspace itself rather than toggling between Native UI and CSM workspace. 

I tried referring to the link below and added analytics center (legacy templates) and other pages as mentioned.

Add Platform Analytics pages to a configurable workspace (servicenow.com)

However, it does not open up the Platform analytics Dashboard library with all the dashboards. It seems the links are different. From CSM workspace, it is not pointing to https://xx.service-now.com/now/platform-analytics-workspace/dashboard-library

Kindly advise how we can get the PA Experience utility in workspace. Even I do not see the Platform Analytics option under workspaces.

[jeffrubinoff]

It could be your configuration, or it could be a bug. Could you raise a Support ticket?

[SudiptaC]

I do not have access to HI Portal to raise the ticket, any other channels to report this? I tried the configuration as suggested in the above link but still it does not show the new analytics dashboards/reports added as part of plugin activation etc. in the workspace, not sure if i am missing something. Any help is much appreciated

[Shalesh-VU]

Below link helped getting the dashboards from Platform Analytics Dashboards to work from on the Landingpage of SOW but still I am struggling if I open a dashboard, that it opens in SOW. And also if I click a record that it opens in SOW. There is no go to guide to get this done. In an ideal world We can show the actual dashboard in the SOW or Configureable Workspace, click on the records and it opens in that workspace not in Platform Analytics. So in other words...i am following this thread 🙂

https://developer.servicenow.com/dev.do#!/reference/next-experience/washingtondc/now-components/sn-d...