After moving the pivot table report to Platform Analytics, the report cannot be exported.
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01-01-2026 10:57 PM
After the Zurich upgrade, pivot table and other reports were moved to Platform Analytics, so I am unable to export pivot table reports from the new data visualization. I tried exporting the legacy pivot table report (sys_user), and although the export was successful, the alignment is not proper. How can this be resolved?
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01-02-2026 04:09 AM
it's not supported
Other options are available as per that KB after the fix
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-29-2026 01:11 AM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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10 hours ago
our data visualization plugin is 28.3.6 and i just updated it to 28.4.1 on our sandbox and i still see the same options for the pivot table of PDF, JPG, etc. There is no excel or csv option. The PDF fails when exporting directly from the Viz, and for scheduled export it just never runs. Any ideas? Are we missing some other plugin for this fix?
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01-02-2026 01:19 AM
Hi @Baskarank
This was an issue earlier, but it has been resolved now. Please try upgrading or repairing the plugin to the latest version: Data Visualization plugin (sn_par_vis_base). I tested the same in my PDI, and it works fine.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-02-2026 03:51 AM
@Dr Atul G- LNG but I want PDF . Exporting Pivot visualizations to PDF is currently not supported in Platform Analytics dashboards.

