Aging Incidents

[Magesh4]

Is it possible to generate report based on a incident age.

For example, want to generate report in SNOW itself. Like based on >3 days,  >4-7days,  >10days created with assigned to agent name.

I know, we can generate it using pivot table in excel. Is it possible in snow itself?

[Kasi Ramanathan]

The out of the box Incident Premium dashboard, Process by Age tab, and the automated indicator of "Number of open incidents" already breakdowns aging by aging groups. You could model after how that breakdowns for the aging works. OOTB the Bucket Group of "Incident Age Ranges (Days)" is used. You could either change those ranges, or create new version leaving the OOTB version alone. 

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/task/example...

[Community Alums]

Hi Magesh,

Yes its possible !!

Please find below:

If you want more specific, then try using "filter", the "funnel" icon.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep