Allow ITIL users to share reports to other ITIL users

[Christine24]

My company wants to be able to allow all ITIL users to share out reports to other ITIL users. I know that we can give the report_global role, but the issue is we do not want those people to edit other globally shared reports. Additionally, most users do not know what roles to share out to.

I am trying to make a new ACL that allows the ability to share to either Everyone or others with ITIL. What is the best way to go about scripting that?

Any help would be appreciated!

[sachin_namjoshi]

ITIL user does not need any extra role to share their reports with others.

They can share their own report with groups, users.

I just tested this with OOB instance with ITIL user and it works.

Regards,

Sachin

[Christine24]

Correct, but for them to share globally they need the report_global role, however we don't want to give them that because that also allows those users to manage the reports shared globally. I need to make a new ACL to let ITIL users share globally without having the ability to edit reports shared globally.

[sachin_namjoshi]

ITIL users can share a report and add in dashboard and they can share dashboard directly with all users.

Below article will give you some idea

https://community.servicenow.com/community?id=community_blog&sys_id=5bdd6ae9dbd0dbc01dcaf3231f961997

Regards,

Sachin

[Muralidharan BS]

HI Christian,

The table sys_report_users_groups is where the shared users and reports sits, you can try to create a write and create ACL for ITIL users to check it.

Kindly mark my response correct and helpful if my suggestion resolved your query,

Thanks

Murali