/analytics error: Sorry, an error occurred or this page isn't available.

andrewschlo
Tera Contributor

‎02-19-2025 09:33 AM

Attempting to access /analysics on my instance displays the error, "Sorry, an error occurred or this page isn't available."

 

Anyone have suggestions how to better understand and hopefully resolve this error?

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2 REPLIES 2

Chaitanya ILCR
Mega Patron

‎02-19-2025 09:58 AM

Hi @andrewschlo ,

 

Clearing the cache might work

you can review below support articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815186

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794129
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788301

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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andrewschlo
Tera Contributor
In response to Chaitanya ILCR

‎02-19-2025 02:55 PM

Unfortunately, I tried both already and tried them again, still with no luck.

I reviewed my error logs and found it is logging a 403 error. Any thoughts on that?

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