Activating OOB performance analytics dashboards - Customer Service Management

[Neel10]

I have activated the below plugins, expecting to view all the dashboards that come out-of-the-box for Customer Service Management. However, I am only seeing one Customer Service dashboard (refer screenshot).

Content packs that have been activated:

1. Performance Analytics - Content Pack - Advanced Work Assignment
2. Performance Analytics - Content Pack - Customer Service
3. Performance Analytics - Content Pack - Customer Service Management - Advanced

FYI: I have also tried the 'All' Group filter 

Some of the dashboards I was expecting to see are:

• Customer Service Agent
• Customer Service Manager
• Customer Service Executive (visible)

Highly appreciate any help to guide me on what I am missing.

[Vishwa Pandya19]

Hello,

Try installing Performance Analytics - Spotlight (com.snc.pa.spotlight) plugin.

Documentation link:

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/use/dashboards/application-content-packs/customer-service-content-pack.html 

If my answer has helped you in any way please mark it as correct or helpful.

[Neel10 · Accepted solution]

The dashboards are visible from the Platform analytics -> Analytics Center instead of Performance Analytics -> Dashboards

@Vishwa Pandya19  - Thanks for your response. This is sorted.

The spotlight was installed while the other content packs were installed. However, it was my bad that I was referring to Performance Analytics dashboards.