Anyone else using Knowledge Demand Insights?

[Gary Kakazu1]

I'm looking to share my experiences with Knowledge Demand Insights, and learn from others.

One specific question I have is with the configuration. The first step is to configure & train the solution definitions. For the clustering definition, it runs against kb_task_knowledge_coverage table. Initially this table is empty so the training won't run. I continued on, and found that the table got populated after I ran the [Knowledge Curation]: Generate Incident Clusters scheduled job. Is that the way it's supposed to work? Is the documentation not correct?

Also, does anyone have a more detailed explanation of the purpose of kb_task_knowledge_coverage? How is it generated? How is it used to find the knowledge gaps?

[Steve Kelly]

Hello @Deepthi Bhandar, unfortunately I don't recall if we ever got this working. I have since moved on from that project.

[Taima]

Thanks a lot for providing this.

I can't access the lab nor guide.
Can you help me ?

Thanks

[Vrushali11]

Hello @JennyHu ,

I am training the solution 'Similar Knowledge Articles for HR Task' and it is getting trained but the I also want to generate Pareto chart for the same . However when I see the Demand Insights Configuration for sn_hr_core_case there is Clustering Definition 'Demand Insights: HR Case Clusters Need Knowledge'  which fetch data form kb_task_knowledge_coverage table . 

And in my instance there is no data present in that table ( maybe when I run the scheduled job it gets delete) .

So now when I execute that scheduled job to generate pareto chart then no pareto chart gets created.

I want to know how data will be generated on the table 'kb_task_knowledge_coverage' and when did pareto chart will generate.

Appreciate Any Help

Thanks & regards,

Vrushali

[Taima]

Thanks a lot for providing this.

I can't access the lab nor guide.
Can you help me ?

Thanks

[Gary Kakazu1]

The lab guide may no longer be available since it was from 2020 Knowledge. You can search the Learn site to see if there are other relevant courses.