Hi, Im trying to set up task intelligence to predict certain fields, and while it works fine for service and assignment group, it does not seem to be able to return a cateogry prediction despite saying at the top that it has made a prediction. Instea...
Hi yall I have set up predictive intelligence for a custom table and trained the solution which works now. However, I want to be able to use this in Agent Workspace and I'm not able to show similar records from this custom table in agent assistant. I...
Predictive Intelligence (PI) in ServiceNow leverages machine learning to automate and optimize enterprise operations. Across ITSM, HRSD, CSM, SecOps, CMDB, and Field Service, PI enables proactive decision-making, reduces manual effort, and improves s...
I have a similarity solution developed on incident table with fields - short description , configuration item & service offering. How to call the similarity api ? Should I pass the display value or sys id for these fields in the api? Any links or cod...
Predictive Intelligence normally runs after insert/update using business rules. We are bringing this forward to the Service Portal form or on the incident form using client scripts. We are using the MLPredictor API: var MLP = new MLPredictor(); var ...
I'm looking to share my experiences with Knowledge Demand Insights, and learn from others. One specific question I have is with the configuration. The first step is to configure & train the solution definitions. For the clustering definition, it runs...
Hi Everyone, Is there a way to report on the usage of predictive intelligence similarity model ie. similar to the predictor results report dashboard which captures classification solution. Or its only the Stakeholders/Service desk agent session to co...
This graph doesn't show any data. I followed all the steps like 1)Similarity Solution - OOB one 2)Clustering solution - OOB one 3)Ran the scheduled job '[Knowledge Curation]: Generate HR Case Clusters' Still not getting any data in the table 'kb_task...
Hi All, We have a scheduled a multilevel pivot table report to display the list of incidents not updated in last 24 hours (PFA). Is it possible to include one more pivot table within the same report as incidents not updated in last 48 hours.Thank you...
Hi, I have learnt from this very forum that Predictive Intelligence features, ML training and all of that, is not possible on a PDI (Personal Developer Instance). So, what do I need to do to use those features. Upgrade my account or take a subscripti...
Hello folks, I trained quite a lot of models and actives boxes are checked within those models. I tried to create an incident to see if autopopulate the output field I wanted but it never happened. How do you actually activate Predictive Intelligence...
Hello, We are implementing the regression PI model for ETTR and are curious about how the Min/Max ETTR values are calculated. For example: We have an HR case that has... - ETTR = 30 - Min = 15 - Max = 30 How are Max and Min evaluated? I see some cas...
Update to the similarity score threshold is less more ie. greater than 60% especially for contextual search capability on the platform since we are yet to leverage the workspace? because less provides values and more coverage while higher provides l...
Hi All, I am using the default similarity model for resolved incidents- when i run through all the SDLC i.e dev, test migration etc. I get the update set payload empty or not properly formatted. I have modified the filter condition and even taken off...
I have built a Performance Intelligence clustering model -> Solution definition on the Incident table. And it also has built an ML solution. Now if a new incident record is inserted in the table and a train is updated and added to the cluster. How wo...