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Average age of RITM backlog

MitchPautz
Tera Contributor

I learned how to create the formula

 

Formula Indicator:
Name: Average age of open ITS catalog tasks
Formula: [[Summed age of open ITS catalog tasks]] / [[Number of open ITS catalog tasks (daily)]] / 24

 

But I have been asked if there is a way to exclude outliers (certain catalog items, or assignment group, etc)

 

Thanks 

1 REPLY 1

lauri457
Kilo Patron

Add the appropriate breakdowns you want to the contributing indicator and the formula indicator and use a filter on a dashboard.

Or create new indicators for the existing indicator sources and filter out the scores you don't want and then use those for the formula indicator.