Average Resolution time per assignment group for parent Incidents

[Shaddai]

Hi

I'm looking to create a report that shows the average time it takes each assignment group to resolve a parent incident each month (in a column bar chart preferably). This can be in either normal reporting or performance analytics 

[AndersBGS]

Hi @Shaddai ,

Do you have performance analytics available in your instance? If not, then you could create a times series chart with an aggregation of average of duration pr. month. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Shaddai]

Hi

Yes we have performance analytics.

[AndersBGS]

Hi @Shaddai ,

All right - I would then suggest to create two automated indicator. One for "resolution time" and one for count of ticket". Afterwards, create a formula indicator to have an total average resolution time. At last, create an automated breakdown based on assignment group. By doing as described, you will be able to have a widget that shows "average time it takes each assignment group to resolve a parent incident each month".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Shaddai]

Thanks Kilo, could you give me details on how each indicator would look? Apologies I'm very new to PA and still learning.