The "Your metrics" tab of the IT Agent Dashboard in the Service Operations Workspace should show personalized performance data to the logged-in user. When I impersonate different users, the data appears exactly the same for all users, implying that each user closed the same number of incidents, had the same average resolution time, etc. over the past 6 months. Some other things to note:
- If the Time period is changed to "Last month", all of the visualizations display a "No data available" message, despite data being available when "Last 6 months" is selected
- Previously all of the visualizations on this tab displayed an "Unable to display content" message. I submitted a case to the HI and we found that some indicators/breakdowns were missing and causing the "[SOW PA Incident] Daily Data Collection" job to throw errors. After importing the missing files from an OOB instance the historic job and daily job both ran without errors and the visualizations populated with data, but I only just realized that the same inaccurate data was being displayed for all users
Any ideas as to why personalized data is not being shown for the logged-in itil user on this dashboard tab would be appreciated.
