Average Resolution time per assignment group for parent Incidents

[Shaddai]

Hi

I'm looking to create a report that shows the average time it takes each assignment group to resolve a parent incident each month (in a column bar chart preferably). This can be in either normal reporting or performance analytics 

[AndersBGS]

Hi @Shaddai ,

This is very basic stuff in PA world.. If you haven't worked with PA / haven't taken the training and learned how to work with PA, I would recommend you to take the training: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders