Average time calculation from open to close using performance analytics
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08-05-2024 12:26 AM
Hi All,
I am new to performance Analytics, I need to calculate the average time it took from open to close duration weekly.
I need to do this using performance analytics only.
Thanks in advance
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08-06-2024 05:55 AM
Assuming that the table you are using has a duration, or business duration field that is working.
Use the Unit you want, this is for incident MTTR, so I'm using days
The aggregate is Average and field is Duration