Case Spotlight not inserting into Spotlight table

Michael Ward
Kilo Guru

Morning all.

 

I've recently configured spotlight criteria for a Case Spotlight Group.  When the schedule executes I can see in the job log that a number of records are matched against my criterion.  However, the last number log messages are: 

 

- 0 inserts into spotlight table

- 0 New scores activated

 

Does anyone know why this may be?  Happy to provide further info.

Thanks,

Michael

1 ACCEPTED SOLUTION

Michael Ward
Kilo Guru

I've figured it out, I had the threshold set too high! 

View solution in original post

2 REPLIES 2

Michael Ward
Kilo Guru

I've figured it out, I had the threshold set too high! 

Thanks. I had the same issue today, got your post.