Avg time taken from when RITM was opened--RITM was moved to Approved stage
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yesterday - last edited yesterday
Hi,
I need to create a report on avg time taken (in days)for a request from when it was opened and when it has been moved to approved stage.
Could anyone help me on this
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Dashboard
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Performance Analytics
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Reporting
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42m ago
Good morning,
My view on this is that you need one of the following:
- A Service Level that is defined with your start / end conditions. You can then report on the task_sla record. This wouldn't give you any historical data, only what is captured once SLA is configured.
- Configure a metric linked to the stage of the request. This is similar to SLA but lacking ability to apply a schedule. This would also not allow you report historical data - only what is captured once metric is in place.
- You could utilise Process Mining. This isn't technically a report, but would provide you the insights you are looking for.
Beyond this, you are looking at a script / custom field that captures this time when the RITM is approved, which I wouldn't recommend.
Thanks
