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Avg time taken from when RITM was opened--RITM was moved to Approved stage

suraksham
Tera Contributor

‎03-10-2026 10:10 PM - edited ‎03-10-2026 10:11 PM

Hi,
I need to create a report on avg time taken (in days)for a request from when it was opened and when it has been moved to approved stage. 
Could anyone help me on this

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suraksham
Tera Contributor
In response to AndersBGS

‎03-11-2026 08:19 AM

yes @AndersBGS we do have PA

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AndersBGS
Tera Patron
In response to suraksham

‎03-11-2026 08:26 AM

Hi @suraksham 

 

Perfect - then it's easy.

 

  1. Capture stage time between created --> Approved backlog. This can be done by metric definition / OLA. 
  2. Create an indicator source in performance analytics
  3. Create an automated indicator to capture sum of time
  4. Create an automated indicator to capture count of time
  5. Create a formula indicator to do calculation
  6. Create a visualization to show in a dashboard
  7. Create a PA job to run the 2 automated indicators.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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