Breakdown based on domain seperation
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Monday
Hello everyone,
I have an indicator for INC records, the breakdown I used is for the field assigned to, the values of those field in on domain AAA. I have run the data collector job based on the domain.
I found that if I'm standing on the domain of ABC, I cannot view the PA widget data at all.
Is there a way that I can workaround this? I've created a script breakdown mapping but the result is still the same, the data cannot be seen.
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Monday
Hi @trangdan106
The issue is likely not with the breakdown mapping, but with domain-specific score collection and score visibility. The PA widget can only display scores available in the user's accessible domain context. Review the Data Collector Job's domain configuration and Run As User settings.
This is the standard ServiceNow approach for Performance Analytics in domain-separated environments
If my response helped, please mark it as correct
Thanks
Srinivas M
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Monday
Thank you, indeed there are domain separation configured in the data collector.
I was hoping that there were workarounds, but it seems domain separation stopped it
