can't configure colors in platform analytics

Dave65
Tera Contributor

‎05-21-2025 08:41 AM

I'm trying to change colors on my dashboard elements in platform analytics, but I can't.

When I click on the down arrow on Colors, all I get is a spinning circle and it never clears and displays color options.
Earlier I found a KBA from ServiceNow that said that having an older version of the plugin could be the problem. We updated to the latest plugin but that didn't fix the issue.
What I get:

Dave65_0-1747841754393.png

What I should get (taken from my PDI)

Dave65_1-1747842100756.png

 

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5 REPLIES 5

DiegoCR
ServiceNow Employee
ServiceNow Employee

‎06-13-2025 08:26 AM

Hey Dave, were you able to find the solution for this? I'm having the same issue.

yanevasquez
Tera Contributor

‎07-23-2025 11:50 AM

@Dave65 , hello! I'm having the same issue 😕

0 Helpfuls

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

‎07-24-2025 11:01 AM

Please report this issue to Support.

0 Helpfuls

sapan
ServiceNow Employee
ServiceNow Employee

‎11-05-2025 06:45 AM

Please navigate to sys_report_color.LIST

check for records with color field as NULL / EMPTY/ Invalid hex code.

Removing those records will help resolve the issue.