Can we add a Platform Analytics Visualization on a Service Portal page?

[Gulzar Manuja2]

Hello Everyone,
Hope you are well !

I'm trying to add a few visualizations built using Platform Analytics to a Service Portal page, but I haven't been able to find any out-of-the-box widget that supports displaying them, as shown below:

Has anyone successfully added Platform Analytics visualizations to a Service Portal page before? If so, could you please share how you achieved it?

I would appreciate any guidance or recommendations.

Best Regards,
Gulzar Manuja 

[Gulzar Manuja2]

Hi Debbie,
Thanks a lot for your response. Actually Performance Analytics and Report options are available in our instance but both options do not allow us to select visualizations from par_visualization table. I believe they show Formula indicators and reports available under sys_report table respectively which is not something we require. Requirement is being able to add visualizations from the par_visualization table. 

[DLHill]

**bleep**. I was hoping that this would help me resolve my problem but delving into it again with so much naive hope I also still have the same issue. If I find anything else I'll share. Good luck!

[Gulzar Manuja2]

Thanks a lot for checking. It's unfortunate that the issue is still happening, but I appreciate you taking the time to investigate. Please do share if you find anything else, and I'll do the same. Good luck!

[ajmalmuhamm]

Hey @Gulzar Manuja2 ,

Yes, this is possible, but there is an important distinction between Platform Analytics Data Visualizations and the older Performance Analytics widgets.

For Service Portal, ServiceNow provides an OOB Performance Analytics widget that can display Performance Analytics indicators and breakdowns. You can add it from Service Portal > Service Portal Configuration > Designer and select an existing PA widget. The required Performance Analytics and Reporting – Service Portal Widgets plugin is com.snc.pa.sp.widget.

However, if your visualizations are specifically new Platform Analytics Data Visualizations (par_visualization), they cannot be directly placed into a Service Portal page using the legacy PA widget. Platform Analytics Data Visualizations are intended for Platform Analytics dashboards/experiences.

So I would recommend:

• Existing PA widget/indicator → Use the OOB Performance Analytics widget in Service Portal.
• New Platform Analytics Data Visualization → Recreate the visualization as a compatible Performance Analytics widget/report, or use a custom Service Portal widget if you must display that exact visualization.
• Avoid directly embedding Platform Analytics pages with an iframe unless there is a specific reason, as it can introduce authentication, security, and responsive-design issues.

If you are on Australia, this distinction is particularly important because the older Performance Analytics widgets are now considered a maintenance-mode/deprecated feature, while Platform Analytics Data Visualizations are the newer approach.

In short: there isn't currently an OOB Service Portal widget that simply takes a par_visualization and renders it directly. If you need the exact Platform Analytics visualization shown in your screenshot, a custom Service Portal widget or recreating the visualization using the supported Service Portal PA widget would be the practical approach.