Can you please explain this script?

[vellanki]

hi guys..

I have seen this script in the metric definition....could you please explain this..

here current is incident record..

// script can set answer to false to terminate processing of the metric

// mi - MonitorInstance
// answer
if (!current.active) {
answer = false;
mi.endDuration();
closeDurations(mi.current);
}

function closeDurations(current) {
var gr = new GlideRecord('metric_instance');
gr.addQuery('id', current.sys_id);
gr.addQuery('calculation_complete', true);
gr.addQuery('definition.type', 'field_value_duration');
gr.query();
while (gr.next()) {
var definition = new GlideRecord('metric_definition');
definition.get(gr.definition);
var mi = new MetricInstance(definition, current);
mi.endDuration();
}
}

is this retrieving records from incident that are open?

[gauravgurbani7]

I believe above script gives you the duration through metric about type of fields of incident ( gr.addQuery('definition.type', 'field_value_duration'); )   used on incident . going by the first line of code and as you said this is for incident i dont think it  retrievs records when incident is Active.

Lets say for an incident  you choose group A -5 and group B- 2 time in your entire ticket flow . At the end after incident gets inactive this will give you time duration of Group A was used there in your incident .

[G Balaji · Accepted solution]

Hi,

// script can set answer to false to terminate processing of the metric

// mi - MonitorInstance
// answer
if (!current.active) { //if the active field in the current record has the value "false", 
answer = false;      //set answer to false
mi.endDuration();  //call endDuration() function , this function is in Script Includes
closeDurations(mi.current); call the function closeDurations by passing current record
}

function closeDurations(current) {
var gr = new GlideRecord('metric_instance');  //glide record metric instance table
gr.addQuery('id', current.sys_id);   //get the record whose id matches current sysid and
gr.addQuery('calculation_complete', true);  the field value "calculation complete" to true
gr.addQuery('definition.type', 'field_value_duration'); and "definition type" as "field value duration"
gr.query();
while (gr.next()) {
var definition = new GlideRecord('metric_definition'); //glide through metric definintion table
definition.get(gr.definition); 
var mi = new MetricInstance(definition, current);
mi.endDuration();
}
}

[vellanki]

tq so much