Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[girishtahalrama]

well...due to some reasons our Admin who used to support us has removed this catalog item and I asked them to reload it to UAT so that I can test this.

but I am checking this on UAT.

I can post the script here only and you can troubleshoot instead of getting into my instance.

// Set values for the task in this script.   Use the variable 'task' when setting additional values.

// Note: This script is run after the task values are set using the Fields, Template or Values you have specified.

//

// For example:

//         task.short_description = current.short_description;

task.short_description = current.short_description;

task.description = current.short_description;

task.assignment_group = 'SYSID of group';

// task.assignment_group = getAssignmentGroup();

function getAssignmentGroup(){

  var sb = new GlideRecord('u_routing_rule');

  sb.addQuery('u_catalog_item',current.cat_item);

  sb.addQuery('u_variable_value',current.variable_pool.application);

  sb.addQuery('u_service',current.variable_pool.u_technical_service);

  sb.query();

  if(sb.next()){

  return sb.u_assignment_group;

  }

  /*var group = getGroup();

  if (group != "") {

  return group;

  }

  var assign_to = new GlideRecord('u_workflow_task');

  assign_to.addQuery('u_catalog_item', current.cat_item);

  assign_to.query();

  if (assign_to.next())

  {

  return assign_to.u_assignment_group;

  }

  else

  {

  return gs.getProperty('assignment.group.none');

  }

}

function getGroup() {

  var helper = new USDRoutingEngine();

  var myParameters = {};

  myParameters.u_catalog_item = current.cat_item;

  myParameters.u_variable_value = current.variables.application;

  //myParameters.u_service = current.variables.u_technical_service;

  var rule = helper.getRouting(myParameters, helper.FULFILLMENT_TYPE, '');

  if (rule != '') {

  return rule.u_assignment_group;

  }

  else {

  var myParam = {};

  myParam.u_catalog_item = current.req_item;

  var noLocationRule = helper.getRouting(myParameters, helper.FULFILLMENT_TYPE, '');

  if (noLocationRule != "") {

  gs.log('alternate assignment group found.','Rodney');

  return noLocationRule.u_assignment_group;

  }

  }

  return "";

}

*/

}

Thanks!

[Pradeep Sharma]

Hi Girish,

Just to double check, Did you hardcoded the group sys_id value in below script or was it the same syntax..:)

task.assignment_group = 'SYSID of group';

[girishtahalrama]

I did create this syntex:

task.assignment_group = 'SYSID of group';

initially it was showing only

task.short_description = current.short_description;

task.description = current.short_description;

task.assignment_group = getAssignmentGroup();

so, this is the only syntex which I made change.

[Pradeep Sharma]

Girish,

What I mean was replace "SYSID OF GROUP" with exact group sys_id.

Identifying the sys_id Value of a Record - ServiceNow Guru

[Pradeep Sharma]

Sample