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Dashboard issue after Zurich update

Hello Team, We are experiencing issues with both the Dashboard and the associated reports. This issue began after the Zurich upgrade, during which the UI automatically switched to the Platform Analytics Experience. In the new Platform Analytics inter...

DasarathiM by Giga Contributor
  • 553 Views
  • 4 replies
  • 0 helpfuls

Resolved! Facing quite a number of issues with platform analytics

Hello Team, I have posted few questions earlier but had no luck receiving responses. I am working in Platform Anlytics for the first time and I am facing quite a number of challenges as listed below: 1) There is no option to turn-off totals in pivot ...

venori26 by Tera Contributor
  • 1791 Views
  • 7 replies
  • 3 helpfuls

Resolved! REST API OAuth

I am unable to get a REST API token using ServiceNow OAuth. We are not yet on Zurich to make use of the MIC. I selected OAuth API endpoint for external clients. The token does not get issued when using Client ID and secret. We have Entra ID serving a...

burn907 by Tera Expert
  • 1034 Views
  • 17 replies
  • 3 helpfuls

AI Agent

How to fix this issue in ai agent testign  To proceed with gathering the necessary incident details for resolution, I need to use a tool designed for this purpose. Is it okay to proceed? 

bhardwajm by Kilo Contributor
  • 491 Views
  • 2 replies
  • 0 helpfuls
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