The “Add Widget” (+) button is not appearing on the dashboard. I have the platform admin role and permissions to edit reports and dashboards. I also tried configuring the com.snc.pa.dashboard.editable property and other related properties, but the is...
Hi Team,Is it possible to group by 2 fields simultaneously in a Time Series report?Currently, I’m only able to group by one field at a time, and the stack functionality does not seem to support grouping by multiple fields together. My requirement is...
Hi everyone,I am currently working on a Performance Analytics dashboard in ServiceNow using par_dashboard (Platform Analytics Workspace dashboards) and have encountered a limitation while trying to design a specific visualization.RequirementThe objec...
Hi,We have a requirement for one of my customers to build a report on Servicenow that might be available on a dashboard. This report is intended to measure the volume of records against a baseline (threshold) defined on the contract with the customer...
Hello ServiceNow Community, I’m currently exploring ways to improve the employee experience when submitting catalog items for requests and reporting issues, and I’d greatly appreciate insights from others who have designed or optimized their catalog ...
Hello,I need to display 1 button in custom workspace list view. i created declarative actions and in sys_ux_action_config. i inserted under list actions. but still the button was not displaying in workspace. Can someone please assist what could be th...
Hi,In our ServiceNow instance, we are reviewing the use of Assessment Surveys for customer satisfaction surveys, as enforcing MFA on survey access has significantly reduced the response rate.We have several functional and technical questions and woul...
The out-of-box case Spotlight widgets in customer service manager are showing 'unexpected error' and not populating data even though the Spotlight group is executing successfully and records are visible in Spotlights tab—how can this be resolved wit...
Hello ServiceNow Family,The key metrics I want to build/customize include:Incident Volume and RCA Frequency - daily, weekly , monthlyMean Time to Resolution (MTTR) is OOTB and not editableResponse and Resolution SLA Adherence in %Ticket Aging Metrics...
We have various reports that go out on schedules, if we migrate these will the schedule migrate?If we do not migrate these scheduled reports will these still get sent out?
Hi everyone,I'm facing a visibility issue regarding the OOTB Customer Service Manager dashboard in Platform Analytics for our B2B external contacts (Account Admins/Contacts).Primary Contact of account should be able to see the OOTB Customer Service M...
I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?
We are currently working on restricting/arresting the manual creation of groups in our ServiceNow instance.During the analysis, we identified that there are 3 roles which allow users to manually create groups. However, we found that these roles are:I...
Hi All,platform analytics Data visualizations have been showing blank values for the past 2–3 weeks.I verified that the indicators do have scores, and data has been successfully collected for the last three weeks. The visualization uses two data sour...
I cannot edit the component on a copy of the Agile 2.0 Sprint dashboard. I am trying to edit the components Sprint Burndown and Sprint Burnup. When I click on Edit Component on the Configuration menu, I get the message "Component not found." Is th...