I need to query incident_sla table and calculate SLA for a group. excluding the time when the ticket was assigned to other teams. requirement is to measure the SLA compliance for the duration the ticket was assigned to this team, up until it was res...
Hello, I'm trying to run a report that shows all the service tasks I created for the year 2025. These are tasks I submitted myself on behalf of another user to get credit for the work I am doing. Is anybody able to assist me in creating and running...
Hi All, We have a requirement to create a custom Date Filter on Software Asset Workspace Home Page. We have number of reports on the Home Page which is actually a PA Indicator source.The normal select Filter component is working fine for the Indicat...
Hi Community,I’m not working full‑time in ServiceNow yet, but I’ve started learning and I want to get hands‑on with Flow Designer. I’ve finished some flow learning path and micro‑certifications, but I’m still not fully confident applying them in real...
How to change the owner of the dashboard in Platform Analytics.
Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....
Hi, I have created a widget that displays (Average Response Time) on CSM portalThe widget:Uses a PA indicatorIs configured to be dynamic based on the logged-in userWorks perfectly for internal users / agentsHowever, the same widget is NOT visible to...
We create dashboards for incident tickets by using Bar or Line graphs. To eliminate the defects we use Demand Request that are created in SN, As the trend starts declining or eliminated we would like to add a Flag or Pointer to indicated the Demand ...
Hi Team,I’m working on a Change Task Dashboard in new Platform Analytics team. Currently, I have several CTASKs scheduled for future dates, and I’d like to group them by execution date to display the number of CTASKs scheduled per day for the next we...
Are the Data Visualization settings different within a Dashboard vs. when saved to Library? I have multiple "Donut" data visualizations on my dashboard. Some of these are saved to library, while some are not. For the ones that are not saved to the L...
“How can I display units such as %, Days, or other custom labels in a Self-Service Dashboard in ServiceNow?”
Hello Community, I created a database view to join the MRVS and Requested Item tables. However, in my report, I’m unable to find the requested item variables to add as columns. Has anyone encountered this issue or know how to resolve it? Thank you!
Hi Team, Can anyone guide here,I am trying to create a report on email notification table for change notifications where conditions Type is Normal, Standard or emergency.
How can I use AI to control and optimize the quality assurance of the ITSM.Next Change process and the approval process? Have you an example on which way I can check the right priority , downtime, risk time and description?
