Hi,We’ve created a report in Platform Analytics with a condition:"Created via Touchpoint" is True.In the Date filter, when I select "Last 12 months", the report shows the months either in ascending or descending order, based on the sort options avail...
We are working to migrate our Core UI to Platform Analytics in Xanadu. Upon migrating one of our lower instances, we noticed an unexpected change to the stage field when looking at data in a “List – Simple” data visualization built on the Requested I...
Hi, Been trying to find out if it is possible to embed a P-BI dashboard in PA the way it is possible in Core UI via iframe and content block. I tried with Rich Text block but it does not render, am I missing something or it's a feature gone when swti...
How can I create custom CMDB health dashboards for each class separately?We are facing a situation where the CMDB Health Dashboard is not working as expected. We are encountering a "Failure threshold reached" message for Staleness and Required parame...
A "return user" is someone who accesses the same application or performs similar actions after an initial visit, within a defined time window like last 7 days or last 30 days etc.., Ex: If a user visited application for the 1st time in June & again v...
Hello all, I am using the old self-service dashboard rather than the new platform analytics dashboard. I want to color code rows and columns on list view report widget to make them easier to read. Is there any way I can do this? I imagine it involves...
I am performing Automated Testing Framework (ATF) validation on a specific Performance Analytics dashboard. This includes impersonating a user, navigating to the dashboard, interacting with various components, and validating their presence and behavi...
We are trying to do some cleanup on reports that haven't been run in the last year. I'm trying to avoid accidentally deleting some reports that may be used elsewhere such as on a Dashboard or Homepage. I know that when a dashboard or homepage is run,...
Hi there, I am trying to clean up the impact of a problem and have come halfway to a solution, but I'm stuck. I am trying to find cases where a certain number of email notifications were sent. I have created a database view joining the case table to...
While filtering the records in demand table , these tags which is mentioned for the demand is not working when we use the operator "excluding" and "does not have". But i can see the record which has the tags using the operator "Have".
I'm working on using performance analytics to capture MTTA, MTTC data in security incident response. There were several metrics that came OOB for tracking this and other SIR metrics, and they get added to an SI.completed metric view, which is used a...
Hi All, Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.i tried metric_instance report with below filters. But is not giving actuals. Even I tried sys_history_line table with below filters. It is also not accu...
In classic Reports - View / Run, you could export a list report to CSV and JSON, among other options. After Platform Analytics migration and looking at a Simple - List visualization type data visualization, I can only see Excel and PDF export options...
Creating a Comparison Report of Fiscal Year 19 and Fiscal Year 20 I want to create a report or series of reports comparing 2 years worth of data, how would I go about doing that? At the moment I have created 2 widgets to try and represent the data, i...
Hello Community , I’m exploring analytics capabilities within ServiceNow and wanted to share a brief comparison between Performance Analytics and the newer Platform Analytics features. Performance AnalyticsFocus: Business process KPIs (e.g., Incident...
