When a data source of mine is using "is one of" filter and I put a lot of string text data inside, the text got truncated as [...]. Is there any way to get all the data inside [...] ? Please refer to the image below here FYI, my instance is Australia...
I am creating a platform analytics dashboard listing tickets for my team with tabs: Active, Unassigned, My Work, Closed by Me, Closed by Team. Each tab is a "List" data visualization, but I cannot find an option for automatic height. If I manually s...
I need to create a report/score which will show the median value of the response time of the resolved incidents for a month. Has anyone done something similar or can guide me on how to achieve it?
Hello All, I just want to check with you all if someone has implemented the median calculation in servicenow?Median in ReportingMedian in Performance AnalyticsExample: We want to find median of Incident Time to Resolve, where time to resolve is diff ...
Hello, Is there a way to calculate the Median score for a particular set of records. The Analytics Hub in Madrid does show the Median there but I am trying to find a way to display it as as a score widget on the dashboard. Thank you.
When building a visualization with Type: List andTable: catalog_task, I need to display columns with the Variables in the list, and sometime also to build filters from Variables. In the old reporting system, dot-walking to variables was straightforwa...
Hello Team,Hello Team, I have been trying to request a Personal Developer Instance (PDI), but for the past week I have continuously received the following message: You're waitlisted for an instance. You'll receive an email as soon as one is availab...
Hi Team , Can someone pls help me with below reporting requirement, how do i implement this ? ABC organization needs visibility into its server CI (Configuration Item) inventory managed within ServiceNow (or equivalent CMDB). Today, stakeholders lack...
Hi all, Performance Analytics gives us sums and averages out of the box, but not medians. For time-based KPIs that is a real gap: a handful of long-running records can pull an average well above the typical case, while the median stays closer to what...
I'm working with Performance Analytics and need to identify indicators that have not collected any scores in the past 12 months.From my understanding:Scores are stored in the pa_scores ,pa_scores_l1, pa_scores_l2 tables only when data collection jobs...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hi Team,On upgrading to Australia, the user on login landing on the PA workspace library (platform-analytics-workspace/pages/params/library/dashboards) but what was expected is to land on the dashboard page of last opened dashboard as in user prefere...
We just made this usage insights app and usage analytics in zurich version. Now in service portal the analytics utitlty button is not showing even for admin users ( i have portal_analytics_admin role)? we want to show them only for admins and not for...
Dear All, what could be the reason ?User reported ServiceNow dashboard visibility issue for business users. Business users are able to see only tickets logged by themselves, not all business. Thanks !
I would like to know if there is a way to filter elements with zero value from a breakdown. I've attached a screenshot to illustrate my quandary - this is of a breakdown dashboard, which follows a "group owner" breakdown. Although the breakdown accur...