Resolved! Insance is not responding
It looks like my instance is down. From the last 4 days I'm facing the issue. Here, I'm attaching the screenshot below.
Forum Posts
Drill through links in PA dashboard not working as expected
Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...
Does Agile Development 2.0 has LEAD TIME indicator?
I didnt found the LEAD TIME indicator in the Agile Development 2.0 OOTB dashboards. Does anyone use the LEAD TIME indicator to manage your Agile Team?How do you created this indicator in Servicenow?
ITSM - workspace
Hello, How can I add my custom app details in SOW dashboard similar to the one below. To add a data visualization to the landing page. Thank you..
Platform analytics cascading filter
Hi everyone, I am trying to configure a Cascading Filter (Region > Country) on a Platform Analytics dashboard (Yokohama/Zurich release), but I'm stuck with a configuration issue.The Problem: Even though I have configured my Filter Elements (Pills) fo...
Records are opened in classic view
When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic). This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5. From the workspace List, r...
Filter issue
Hello Team , I have Created a filter to filter out one of the filled called Life cycle stage status which is Present in Business application Table Attached is the print screen , Can someone help me to fix this ?
Resolved! Instance is not responding
it looks like instance is down. From the last 4 days I'm facing this issue. Here, I'm attaching the screenshot.
How to Restore a Dashboard
This is not a question but a post to help if some of you have deleted a dashboard by mistake in platform analytics An easy way to restore the dashboard with tabs, content and permissions is to follow below steps:Go on the sys_metadata_delete tableLo...
Restrict Platform Analytics for ITIL users
Hi all, two questions: 1. Any of you that have looked into how we can restrict ITIL users to create new data visualizations in platform analytics, and only allow them to see "saved visualizations" - see attached image. 2. Would also like to un...
How to find a common assignment group for a given list of users?
Let's say I have a list of 3000 users with me.Each user is part of multiple assignment groups.how to find a common assignment that contains maximum number of users from the given list.
Filtering on knowledge article Views by date range
We have a report on knowledge article views but is there a way to filter by date range or date on when the views were created: OOB, its for all time and its not really useful. So how do we filter on views of knowledge articles by date?
Multi-level filter in Platform Analytics dashboard
Ever needed to create hierarchical filters in your Platform Analytics dashboards that dynamically reflect parent-child relationships within a single table (like Groups)? Here’s how you can do it 1️⃣Parent Group FilterSource: Group [sys_user_group] t...
Multilevel hierarchy Dashboard filter
Hi everyone,I’m working with a 3‑level hierarchy and need some help configuring it correctly.Assignment Group (AG)AG.Parent → ChapterAG.Parent.Parent → ClusterCurrently, I’m able to achieve the following:When I select a Chapter, I can successfully fi...
Bar graphs not showing on dashboard when using filters
We have created a Next Experience dashboard for a client that uses filters for several bar graphs. We are experiencing issues where the numbers for the metrics will be visible on the graph, however the bar itself is not visible. This only occurs wh...
