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Resolved! Date Range filter of dashboard

I am looking to add date range filter on my dashboard or homepage, it should let me pick specific FROM & To date and based on the date selection the charts (widgets) data should be changed. e.g. 6th June, 2019 as From date & 16th June, 2019 as To dat...

Finding GRC app usage per license

I'm attempting to create a report to track the usage of certain licenses related to specific GRC (Governance, Risk, Compliance) applications.We're looking for a way to identify users who have not used any of their GRC access across all GRC applicatio...

BrandonS2 by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

Service bridge - Provider task

When we raise a request from Consumer Instance it will create a provider task and that provider task is reflect on the provider instance alsoIssue :  Opened by field is reference to user table But Opened by field filled in consumer instance provider ...

supriyapriy by Tera Contributor
  • 449 Views
  • 2 replies
  • 0 helpfuls

LifeCycle Stages - Dashboard Filter

I have spent numerous hours on trying to first understand the build of CMDB LifeCycle Stage/Status fields and then try using them in the reporting, mainly looking ahead to Platform Analytics (NEXT Experience). Has anyone tried creating a Dashboard wi...

dgarod by Kilo Guru
  • 3325 Views
  • 8 replies
  • 1 helpfuls

Reporting on the source of interaction records

Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...

Ryan S by Mega Sage
  • 687 Views
  • 3 replies
  • 0 helpfuls

Resolved! Metric for part of a process

I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps.  That is working fine.But I need to be able to report on when it spends time in ...

Remote catalog variable update in provider task

In a Service bridge Provider instance publish a remote catalog item and consumer can raise a request from consumer instance and create a provider task and that provider task reflect on the provider instance now in a provider task record parent contai...

supriyapriy by Tera Contributor
  • 357 Views
  • 2 replies
  • 0 helpfuls
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