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Incident Trend reports in Platform Analytics

Hi Everyone!I'm looking to create a Incident Trend report that would show me the amount of tickets created for an Assignment Group hourly so that I could understand the workloads.We are using the SNOW instance that does not have the Reporting section...

ChiarskoP by Tera Contributor
  • 613 Views
  • 1 replies
  • 0 helpfuls

Dashboard coming up flat

Has anyone ever encountered flat graphs in their dashboards? I'm new to Performance Analytics (PA) and dashboarding.  I took over a dashboard after a leadership change a few months ago. I had to update the indicators to represent a specific section i...

JonathanBrown_0-1746539966637.png JonathanBrown_1-1746540044080.png

Drill down to chart: Simple - List misses back button

Good morning community, I have a data visualization. As "Chart interaction" I chose "Drill down to chart". For this drill down configuration I chose the visualization type "List - Simple".  I recognized that the "List - Simple" visualization as "Dril...

dagu by Tera Expert
  • 345 Views
  • 1 replies
  • 0 helpfuls

PA KRI/KRM threshold breach colorization

Good Afternoon Friends, We are working on automating our KRIs and KRMs.  One use-case/ function we are looking for is when a KRI threshold value is breached, the corresponding color changes from green to red or yellow in the Platform Analytics visual...

SCCBMO by Tera Contributor
  • 384 Views
  • 1 replies
  • 1 helpfuls

Showing chat duration in minutes

Hello Everyone, I have a requirement to display the duration of chat interactions grouped into specific time ranges. For example, I want to show how many interactions fall within 0–20 minutes, 20–40 minutes, and more than 40 minutes. I'm planning to ...

hidzirf by Tera Expert
  • 597 Views
  • 1 replies
  • 0 helpfuls

Report_scheduler Role Potential Impact

We are looking to Remove few options under 'Run' when user click on New scheduled report.so report_scheduler can be given out to users and can avoid Major Incidents comingWhat could be the potential impact on this moving forward when we move to platf...

uk3 by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Resolved! What triggers the [sys_updated_on] field to get updated?

I need to know what specifically triggers the [sys_udpated_on] field to get updated (I know  EVERY type of change/modification in ServiceNow (SN) does not trigger it to get updated).  Long story short: We have an external reporting system that we use...

Korynn by Tera Contributor
  • 7430 Views
  • 10 replies
  • 2 helpfuls
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