Checkbox Interactive Filters

[daburges]

Hello All,

I am creating interactive filters for our Universities' IT department. I am currently attempting to create a checkbox interactive filter that is displaying strange behavior. I created an interactive filter that finds all user's for whom the user is their ITS supervisor on the sys_user table and displays those as the drop-down for the assigned_to field of the Task table.

This works perfectly fine when I choose multiple select format. However, my coworkers expressed a desire to use the checkbox widget instead. Problems arise if we consider a checkbox UI type with respect to the assigned to field pictured below.

Problem: if the "all" option is selected, then the IF is effectively off as it allows for anybody to be in the assigned to field, even those who are not on the limited list. As long as we don't choose all of the list, the interactive filter works like intended, however, if we wanted to look at tickets for all of our directs without checking the ALL option, then up checking the final individual, the "all" is automatically checked again, and the interactive filter returns to allowing all potential users in the assigned to field.

My question is this, is there any way to configure the checkbox so that a user can select all of the individuals on the checklist WITHOUT also checking the "all" option so that the interactive filter is effectively turned off?

Thank you for your time and patience in this matter.

[sowmya123]

Hi Darrion,

yes checking "All" option gives you all the possible values (not just the ones in the pick list), this will be fixed in future release

[daburges]

Thanks Sowmya,

Know this is simply how checkboxes work lets me plan around them more consistently.

Thank you for your expertise.

Darrion