Create a list report on Performance Analytics

nabiljamil
Kilo Contributor

‎02-21-2022 02:20 PM

Hello,

I need to do a static report based on Performance Analytics to have all request created for last month. I need to do it on list graph to be able to schedule an export on XLS file and send it by email.

I was able to do it on a simple report but I'm not able to do it on Performance Analytics. I need to do it with PA because I need to see the state of my request on a specific time frame. I created a indicator for the table and I breakdown for the state field.

See attachment the report that I done on simple report. I would like to do the same on PA.

 

Can you tell how I can do it please ?

Regads

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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎02-22-2022 11:10 AM

What are you trying to get?  It sounds like you need to report on Metrics for the tasks.

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Nabil3
Giga Contributor

‎02-22-2022 11:33 AM

I would like to get all attribute of the table and export them on a XLS format based on my indicator to track change on state of my request

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Adam Stout
ServiceNow Employee
ServiceNow Employee
In response to Nabil3

‎02-22-2022 12:10 PM

Performance Analytics isn't going to be a great option for that.  I would look at leveraging Metrics for this:

https://docs.servicenow.com/csh?version=latest&topicname=c_MetricDefinitionSupport

There was some discussion of the basics of this (and running Performance Analytics on top of Metrics) in this Academy Session: https://community.servicenow.com/community?id=community_blog&sys_id=ea20cfe7dbf5e0103daa1ea668961965