Create a report of active Incidents older than 30 days by team member

[vhermes]

Hello,

What is the best way to create report of active Incidents older than 30 days by individual team member?

Thanks!

[Tracy Davis · Accepted solution]

Use the Incident table

Created BEFORE Last 30 days

assigned to is DYMANIC = ME

(that would give results to each individual)

if YOU or a lead/manager wants to see results by team member then remove the Assigned to and replace with Assignment group = [your group]

and add a group by assigned to.

It's also helpful to create this in a TREND chart, charted by created date and per day or week (change max number of groups to SHOW ALL) - that'll give you an aging report and you can stack by the assigned to.

[vhermes]

Thank you very much!